Sales Application Specialist, 's-Hertogenbosch

Job Overview

We are Fresenius Medical Care, a global leader in kidney care dedicated to improving the lives of patients with chronic kidney disease through innovative, high‑quality products and treatments. Our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—guides everything we do. With over 125,000 employees across 3,700 dialysis centres and 39 manufacturing sites, we provide direct patient care through our Care Delivery network, develop and supply medical products, therapies and digital solutions via Care Enablement, and accelerate transformation through our FME Reignite strategy. Our values drive us: We Care for our patients, each other and our communities. We Connect across teams and borders to deliver excellence together. And we Commit to doing things the right way, growing with purpose and leading kidney care with innovation and compassion.Goal of the function

Assuring that products and services sold are fully utilised by the customer and deliver the benefits outlined in the sales process Maintaining an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service Providing a key communications link to the customer by using technical knowledge of products, product availability, sales territories, and individual customersYour responsibilities

Product/service demos and information

Demonstrates the most valuable features and attributes of the product/service and links them to the customer's key challenges Provides advanced product/service information and responds to complex customer questions about the product/service Supports the implementation of sales tactics and strategies by providing technical expertise and supporting with product knowledgeCustomer onboarding

Walks customers through advanced/custom features of the product/service, connecting those features directly with customer pain points Resolving customer issues

Responds to advanced issue escalations promptly and appropriately; provides managerial approvals as required Periodic health checks

Maintains and leads periodic check‑ins with key customers to ensure they receive the most value from the product/service; notes the most commonly raised questions/issues during check‑ins Renewals

Drives and secures customer renewals through exceptional service interactions, ensuring the customer consistently gains value from the product/service Contributes to identifying and communicating commercial opportunities with a special focus on portfolio improvements Service‑related upselling and cross‑selling

Actively looks for ways in which additional products/services can grow the value of the customer's account within the organisation Customer relationship management/account management

Develops and implements a customer contact plan to communicate product launches and engage customers in relevant sales campaigns in close exchange with Area Sales Managers, acting as the first point of contact for queries and complaints Owns the contact and fosters the relationship with selected non‑prioritised accounts, performing as account managerSupports sales activity across the given territory, with performance measured against predetermined targets Customer Relationships/Prospecting

Proactively develops and implements a relationship management plan for potential customer accounts in close exchange with Area Sales Manager to identify and build relationships with decision‑makers and influencers within the customer organisation Customer Needs Clarification

Consults with a range of customer representatives at different levels to identify required outcomes while enabling effective two‑way flow of information and resolution of issues Assesses clients based on identified needs, offering new customised services adapted to their characteristics and specificitiesSell customer propositions

Identifies the products or services that best meet the customer's stated needs, explains the selection to the customer, and invites the customer to make a purchase at standard price/terms and conditions of sale Supports the implementation of FME’s strategic initiatives within the accounts where they have ownership, ensuring an account‑oriented approach, acceptable profitability and cash‑flow, prioritising integrated solutions over single product/service salesPromoting Customer Focus

Collaborates internally and works as the customer champion in cross‑functional teams to build strong external customer relationships Provides insights on market intelligence and development to operationalise the commercial strategy Excellence Digital Growth Engagement&Customer Relationship Management (CRM) Data

Enters customer information gathered through research or direct customer contact into the CRM database/system to ensure quality data for effective retention and development activities Proactively supports hybrid sales campaigns Sales Opportunities Creation

Develops a broad relationship network within the account personnel, identifying account needs and leveraging internal specialists to fulfil requirements Promotes the organisation, and enhances its reputation Customer Experiences Implementation

Defines, designs, and delivers significant, compelling, and differentiating experiences for customers, ensuring that business areas/units execute on the CX strategy in close collaboration with marketing Your profile

Academic background or equivalent diploma in a relevant subject matter Work experience in application support (more than 3 years) Work experience as nurse or equivalent Sales experience (more than 3 years) Fluent in English and Dutch Open to travel within the BeNeLux region and internationallyComfortable working across time zones and aligning with international standards Our Offer for you

There is a lot you can discover at Fresenius Medical Care, regardless of which field you are an expert in and how much experience you have– all dedicated to your professional journey. Whether in front of or behind the scenes – you are helping to make ever better medicine available to more and more people around the worldIndividual opportunities for self‑determined career planning and professional development A corporate culture that leaves room for innovative thinking – to find the best solution together, not the quickest one A large community of committed people with a wide range of skills, talents and experienceThe benefits of a successful global corporation with the collegial culture of a medium‑sized company

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