Senior Customer Care Specialist, 's-Hertogenbosch

Are you an experienced customer care professional who enjoys responsibility, customer interaction, and streamlining processes? Are you looking for an organization where quality always comes first and where you can truly make an impact on people’s lives? Then the role of Senior Customer Care Specialist at HealthLink could be right for you.

How you make an impact In this senior role, you combine subject matter expertise with a coaching and connecting role within the team. You are the go-to person for complex issues, safeguard the quality of our services, and ensure processes run smoothly. In addition, you support and guide colleagues, take ownership of structural improvements, and actively contribute ideas on how to further professionalize our service.

What we offer you You will join a financially stable organization with healthy growth potential. We take responsibility and work together to find suitable solutions. We work with attention for each other, and our core values are highly regarded. Base Logistics Group offers opportunities for personal growth and development. You are the driving force behind your own success story.

A salary between€3,101 and €4,342 gross per month, depending on knowledge and experience.

Travel allowance of€0.23 per kilometer (max. 30 km one way).

27 vacation days with the option to purchase 10 additional days per year.

An international working environment with more than 30 nationalities.

Work with high-quality medical products that truly impact people’s lives.

Opportunities for professional and personal development.

All the tools you need to perform your job well.

A healthy work-life balance through daytime shifts.

Room for your input and improvement suggestions.

A thorough onboarding process in which you get to know all the ins and outs of our customers.

What you will do As a Senior Customer Care Specialist, you are the operational point of contact for your colleagues. You support and motivate the team in their daily work and ensure we meet the quality standards required in our field. You coordinate inventory management, ensure timely and accurate deliveries, and act as the escalation point for complex customer questions.

In addition, you investigate stock discrepancies, process stock adjustments, create reliable reports, and take initiative in process optimization, operational meetings, and the handling and follow-up of CAPAs and complaints.

Your key responsibilities:

Monitoring and following up on customer-specific requirements according to agreed SOPs.

Managing inventory and coordinating timely deliveries.

Checking stock discrepancies and performing stock adjustments.

Collecting and consolidating reports for management purposes.

Ensuring accurate time registration.

Identifying opportunities to optimize our services.

Initiating, preparing, and participating in operational calls.

Registering and processing CAPAs and complaints in collaboration with TL, QA&AM.

What you bring To be successful in this role, you have at least three years of experience in a Customer Care position within a quality-driven organization. Experience in medical logistics and with order-to-cash processes is a strong plus. You communicate clearly and professionally, are able to quickly analyze complex issues and translate them into practical solutions. You are also able to prioritize effectively and maintain oversight, both in your own work and in collaboration with colleagues.

Additionally, you have:

Bachelor’s level of working and thinking, through education or relevant experience

Excellent command of English; additional languages are a plus. Dutch is not required

Customer-focused, accurate, and proactive by nature

Strong communication skills and able to switch quickly between topics

Who we are HealthLink, part of Base Logistics Group, specializes in Healthcare Logistics. We provide reliable storage, handling, and distribution of medical products and human tissue, without language barriers. We ensure that surgical kits arrive on time at hospitals, insulin is delivered to diabetics, and medical instruments are safely (re)used.

Our customers choose us because we always prioritize quality over quantity. Our focus lies on service orientation and customer satisfaction, which we internally call Premium Logistics. As a Senior Customer Care Specialist, you will become part of an international organization with more than 30 nationalities. We are confident that you will feel at home quickly.

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