Customer Service, The Hague
Customer Service, The Hague
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The Hague, Nederland -
Geplaatst op: minder dan een maand geleden
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Onthouden -
Delen
Advertentietekst
We are looking for a passionate, customer-oriented, problem-solver team member to join us at our Customer Experiences team, as
Customer Experience Solution Partner
at our Botlek facility in Rotterdam!
Are you the one?
What do we need?
Bachelor’s degree in Supply Chain, Logistics, International Trade, Engineering or other related departments
Minimum 3-5 years of experience
in customer service, supply chain, logistics, planning, export operations or operational functions
Experience in manufacturing, chemical or industrial environments is preferred
Strong end-to-end process thinking and ability to understand the full customer journey
Hands‑on experience in order entry, order tracking, customer service operations and export processes
Strong communication, coordination and stakeholder management skills
Analytical thinking and structured problem‑solving ability, with experience in root cause analysis
Experience with customer‑focused KPIs, process improvement, project management or digital transformation initiatives is preferred
Excellent command of English and Dutch, both written and spoken.
Other languages are a big plus
What you’ll do
Own the end-to-end customer journey and take direct responsibility for customer service operations
Act as a balancing and guiding role between operations and the customer
Perform order entry, order tracking and hands‑on execution of export operations
Act as the single point of contact for customers and ensure timely, accurate and clear communication
Identify critical customer touchpoints and lead continuous improvement initiatives
Reduce customer‑facing uncertainty, rework, delays and error sources within operational processes
Analyze customer feedback, complaints, requests and operational issues through structured root‑cause analysis
Design and implement permanent process improvements for recurring customer issues
Support differentiated service models for strategic and premium customers
Act as the central coordination point between Sales, Planning, Logistics, Warehousing and Foreign Trade teams
Translate customer expectations into internal processes accurately and on time
Ensure operational teams clearly understand the customer impact of each process
Track and analyze customer experience metrics such as customer effort, delivery performance and recurring issues
Evaluate customer experience outcomes together with operational KPIs to support data‑based decision making
Work closely with Sales while being positioned within the Supply Chain organization
#J-18808-Ljbffr
Customer Experience Solution Partner
at our Botlek facility in Rotterdam!
Are you the one?
What do we need?
Bachelor’s degree in Supply Chain, Logistics, International Trade, Engineering or other related departments
Minimum 3-5 years of experience
in customer service, supply chain, logistics, planning, export operations or operational functions
Experience in manufacturing, chemical or industrial environments is preferred
Strong end-to-end process thinking and ability to understand the full customer journey
Hands‑on experience in order entry, order tracking, customer service operations and export processes
Strong communication, coordination and stakeholder management skills
Analytical thinking and structured problem‑solving ability, with experience in root cause analysis
Experience with customer‑focused KPIs, process improvement, project management or digital transformation initiatives is preferred
Excellent command of English and Dutch, both written and spoken.
Other languages are a big plus
What you’ll do
Own the end-to-end customer journey and take direct responsibility for customer service operations
Act as a balancing and guiding role between operations and the customer
Perform order entry, order tracking and hands‑on execution of export operations
Act as the single point of contact for customers and ensure timely, accurate and clear communication
Identify critical customer touchpoints and lead continuous improvement initiatives
Reduce customer‑facing uncertainty, rework, delays and error sources within operational processes
Analyze customer feedback, complaints, requests and operational issues through structured root‑cause analysis
Design and implement permanent process improvements for recurring customer issues
Support differentiated service models for strategic and premium customers
Act as the central coordination point between Sales, Planning, Logistics, Warehousing and Foreign Trade teams
Translate customer expectations into internal processes accurately and on time
Ensure operational teams clearly understand the customer impact of each process
Track and analyze customer experience metrics such as customer effort, delivery performance and recurring issues
Evaluate customer experience outcomes together with operational KPIs to support data‑based decision making
Work closely with Sales while being positioned within the Supply Chain organization
#J-18808-Ljbffr
Belangrijke informatie
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BedrijfsnaamOrganik Kimya Netherlands BV -
PositieCustomer Service
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Melden -
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Customer Service is geplaatst in de Den Haag klantenservice, callcenters rubriek op Locanto.
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