Customer Team Intern, The Hague

Employment Type:

Internship or Working Student– In Office

Compensation Range:

Competitive internship allowance / hourly compensation

About the Role As a Customer Team Intern / Working Student at Qooling, you will support our Customer Success, Implementation, and Support teams in helping customers get the most value out of the Qooling platform.

This is a broad and hands‑on role where you will learn how a fast‑growing B2B SaaS company works behind the scenes. You will work closely with Customer Success Managers and Implementation Consultants and gain experience in customer communication, software onboarding, support processes, and operational improvements.

You are proactive, eager to learn, and not afraid to take ownership. No two days are the same, and you will quickly become an important part of the team.

This is an

in‑office role in The Hague

A Day in the Life of a Customer Team Intern / Working Student Your day can vary from solving support questions and updating our knowledge base to supporting onboarding projects or assisting with updating our Qooling Academy. You might help analyze customer activity data, improve internal documentation, test new platform functionality, or help organize webinars and customer communications.

Because we are a growing company, you will have the opportunity to work on real projects and directly contribute to improving the customer experience.

Responsibilities

Support customers by email and phone

Assist Implementation consultants with their running projects

Help improve internal documentation and knowledge base articles, including our Qooling Academy

Analyze customer usage and activity data

Test new platform features and provide feedbackHelp optimize internal processes within the customer team

What We’re Looking For

Currently studying HBO or WO

Strong communication skills in Dutch and English

Interested in SaaS, Customer Success, or Technology

Organized and detail‑oriented

Proactive mindset and eager to learn

Comfortable working in a fast‑paced startup environment

Available at least 24–40 hours per week

Why Join Qooling?

A lot of freedom and ownership from day one

Opportunity to learn directly from experienced SaaS professionals

Real impact on customers and internal processes

Fast‑growing international software company

Friendly and ambitious team culture

Office near the center of The Hague

Possibility to grow within the company after your internship/study

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