Technical Support Specialist (SSL&Linux Hosting)— On-site …, The Hague

About the role

We’re looking for a hands-on Technical Support Specialist to support customers of LeaderSSL (SSL certificates) and LeaderGPU (Linux GPU servers). This is a customer-facing support role focused on email and chat (tickets). On-site in our The Hague office (no remote/hybrid, no travel).

What you’ll do

Handle customer requests via ticketing system, email and chat (occasional phone calls). Help customers with SSL certificate lifecycle: ordering, validation, installation, renewal, troubleshooting. Troubleshoot hosting issues on Linux servers (CLI): web servers (Nginx/Apache), basic networking, logs, permissions, services.Provide clear, step-by-step instructions customers can follow. Coordinate with engineering/sales when cases require escalation. Support customers with billing / renewals / cancellations and guide them to the right product option (no hard sales quotas).

What we’re looking for

Strong written English (you enjoy explaining technical things clearly). 2+ years in technical support / service desk / hosting support / junior sysadmin with customer contact. Comfortable with Linux basics: SSH, filesystem, permissions, logs, basic service management. Structured, proactive, able to work independently and manage your queue.Able to work on-site in The Hague (full-time, 40 hours/week). Eligible to work in the Netherlands.

Nice to have

Familiarity with SSL/TLS concepts (CSR, SAN, chain/bundle, DV/OV/EV). Experience with cPanel/DirectAdmin/Plesk, DNS basics, Nginx/Apache.

What we offer

€2,900–€4,300 gross/month ( depending on experience ) + 8% holiday allowance. Training and certifications (Linux, security, SSL/TLS). Growth path: deeper L2 tickets, security and hosting expertise. Office-based role with short communication lines and ownership.