Full-time Front Office Crew Member, 's-Gravenhage

Ready to be the face of the biggest hotel in the Hague?

Dual-branded. Double the experience. IHCP is looking for a Front Office Crew Member to join our Moxy&Residence Inn by Marriott hotel in the iconic Muzentoren, right in the heart of The Hague.

Two brands, one building, 311 rooms. Part of Marriott International, the world’s biggest hospitality company, our hotel opened in August 2022 and quickly became the largest hotel in The Hague and now we’re looking for YOU to be part of it.

Moxy is bold, playful and social; where guests grab a drink, play a game and connect. Residence Inn is all about longer stays and feeling at home, with a welcoming lounge where guests live, work and relax.

One day you’re in full Moxy mode, the next you’re creating that warm Residence Inn welcome. Best of both worlds? Absolutely.

JOB DESCRIPTION

As a Front Office Crew Member, you are the host, the problem solver and the first impression our guests will remember. You are the welcoming force in the hotel, the FUN HUNTER, young at heart, playful and always ready to WOW.

In this role, you will:

Work together with the team to deliver exceptional guest experiences

Process guest check-ins by confirming reservations, assigning rooms and activating key cards

Welcome and acknowledge all guests according to brand standards

Anticipate guest needs and show genuine appreciation

Process payments (room charges, cash, debit and credit cards)

Handle check-outs, including late and disputed charges

Answer and process guest calls, messages, requests and concerns

Provide directions and local recommendations

Serve food&beverages when needed and make recommendations

Keep your work area clean, organized and HACCP-compliant

Take care of front office equipment

Support and guide the team to ensure a positive working environment

Share your knowledge and local discoveries with guests

Morning / Evening / Night shifts

JOB REQUIREMENTS

You:

Are excited to work in a new, large-scale hotel in The Hague

Communicate confidently in English (Dutch is a plus)

Enjoy working in a diverse and international team

Are a self-starter with a passion for hospitality

Have at least 2 years of experience in a similar role

Can work independently and take responsibility

Are guest-focused, energetic and solution-oriented

Are looking for a full-time role

Can provide two professional references

We offer:

A great place to work in a completely new and diverse team

A true work hard, play hard mentality

A work environment where learning&development are a priority

The opportunity to grow within an IHCP× Marriott hotel

Marriott Associate Discount Rates worldwide

A competitive salary according to the Horeca CAO

And a team that feels like a second family

25%-night allowance

And on top of that, IHCP employee benefits, including:

A bucket list program where we save money for your wish list

A free guest experience in the hotel you work for

A€250 not-sick bonus

A free night stay

A€150 recruitment incentive

Special rates in all IHCP hotels

Discounts with your IHCP employee card

Access to unlimited digital Dutch language courses