Solution Consultant, The Hague

As a Solution Consultant within the PostNL Consumer App team, you work on the digital backbone of the consumer experience. You translate business goals and customer needs into future‑proof IT solutions for the PostNL app, the app millions of people use every day to track, receive and manage their parcel deliveries.

Responsibilities As a Solution Consultant, you are part of an agile DevOps team within IT Ecom‑Connected Commerce, responsible for the PostNL consumer app. This app is a key digital touchpoint where consumers can, among other things:

track their parcels

manage delivery preferences

receive notifications

handle service requests

interact through smart, data‑driven flows

You translate business and product requirements into concrete, feasible IT solutions. You provide clear guidance and assignments to the development team and ensure coherence within the broader landscape of the app, backend systems and external platforms. With your solution‑oriented mindset, you understand both technical complexity and user impact. You actively contribute ideas for improvement, support roadmap decisions and help teams continuously improve the way they collaborate and deliver. You work according to Agile/SAFe principles, align closely with other Solution Consultants and stakeholders, and know how to set the right priorities. The working environment is hybrid, and English is the primary working language within the team.

Benefits You will work on meaningful and innovative projects used by consumers across the Netherlands. PostNL aims to become the logistics e‑commerce platform of the future—smarter, faster, and better at delivering special moments. Your mindset and our challenges will come together here, backed by an attractive benefits package:

Competitive Salary:

€4,091 – 5,637 gross per month (scale 10) for a 37‑hour workweek.

Hybrid&Flexible Working:

Arrange your working hours and location. If you work from home two days or more per week, you receive a net allowance of€45 per month.

Time Off&Compensation:

8% holiday allowance and 25 vacation days (full‑time).

Pension Scheme:

A solid pension plan through the PostNL pension fund.

Professional Development:

Access to training and development courses via the PostNL Academy.

Company Resources:

Laptop, smartphone, and contribution to travel expenses.

Modern Office Location:

Based in The Hague, with excellent public transport links.

Qualifications You are analytically strong and can seamlessly switch between business and IT. With your experience in Consumer Accounts, you easily translate complex issues into concrete IT solutions.

A Bachelor’s or Master’s degree (HBO/WO).

At least 3 years of experience in a similar role.

Experience or affinity with software development.

Experience with CIAM solutions.

Knowledge of SAFe/Agile working (preferred).

Strong communication skills and solid stakeholder management capabilities.

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