Customer Service Representative Helmond

Do you have experience in customer service and supply chain operations? Are you highly organized, customer-focused, and ready to work in an international environment? Then this opportunity as a

Customer Service Representative

in

Helmond

could be the perfect next step in your career! In this dynamic role, you will be responsible for coordinating customer orders, managing logistics processes, and maintaining strong communication with customers and internal departments. You will join an international organization where safety, quality, and continuous improvement are central. Apply today and become part of a professional and innovative team!

Responsibilities

Managing the processing operations of incoming orders in collaboration with Front Office teams and suppliers

Handling Complaint Requests (CR) according to SLA agreements and ensuring effective customer communication

Following up the complete order execution process from order entry to shipment

Managing urgent customer requests, returns, and quality-related follow-up actions

Analyzing inventory, delivery, and sales order issues and reporting feedback to customer service departments

Working closely with supply chain departments to ensure customer requirements are met

Monitoring and maintaining the order portfolio

Supporting the Customer Contact Center with customer order management

Preparing customer documentation such as Certificates of Conformity, insurance certificates, and export documents

Updating order-related data, including promised dates, quantities, and change requests

Benefits

Gross salary of€17.87 per hour

Reimbursement of travel expenses according to company regulations

Pension accrual

Temporary employment contract through Manpower (with the possibility of a direct contract when performing well)

Fulltime job of 40 hours per week

Opportunity to work within a leading international organization

Room for personal development and process improvement initiatives

Qualifications

Excellent command of the English language, both written and spoken

Knowledge of Dutch, German, and/or French is an advantage

Experience with Excel, PowerPoint, SAP, and CRM systems such as Salesforce

Strong analytical and problem-solving skills

Customer-focused mindset and excellent communication skills

Experience with data analysis and digital tools, including AI tools

Ability to work in a cross-cultural and fast-paced environment

Strong collaboration and stakeholder management skills

Knowledge of Lean, Six Sigma, WMS, or TMS is considered a plus

Proactive attitude with a focus on continuous improvement

#J-18808-Ljbffr