Parts Operation Specialist - To Markets, Diemen

Job Title: Parts Operation Specialist - To Markets Job Purpose: The Parts Operation Specialist is responsible for supporting the after-sales parts business, ensuring new markets access and proper supply and availability for existing markets, contributing to a good quality and sustainable growth in parts business of Xpeng. Help to achieve and maintain service partner and customer satisfaction in the after-sales sector.

Key Responsibilities

Support the order-to-cash process for spare parts

Follow up on orders, VOR orders, urgent orders and back-orders to ensure timely deliveries

Customer consulting for order/delivery status

Perform data analysis on sales order overview and parts logistics plus reporting

Harmonize the parts availabilities with Xpeng headquarter in China, especially for new markets and new car models for the EU

Systems and Customer Service:

Act as first contact person of the markets for parts business

Establish regular communication mechanisms with markets to promptly gather market demands and feedback on market issues, providing information input to help the parts team optimize policies and processes.

Provide information and resolve parts concerns for dealers and service providers

Organizational support with training activities, materials, language settings

Assist countries and internal staff with system operating questions, billing and administration

Support with order returns, cancellations, and other spare parts related inquiries

Parts policy and procedures communication and explanation to the markets.

Required Qualifications and Skills

Bachelor’s degree in business administration or related field

Proficiency in MS Office, especially Excel and PowerPoint

Analytical and problem‑solving skills, good communication

Fluency in English; additional language skills (e.g., Chinese) are advantageous

Experience in the automotive aftersales as well as the EV‑market

Willingness to travel if needed within Europe to support service centers, customers and service providers.

XPENG offers

An interesting, unique and very varied job at XPENG

A job with an incredibly large contact surface both internally and externally

An attractive salary package incl. pension and with the possibility of a bonus

To be involved in the growth of an existing EV brand in Europe

Our Commitment to Diversity and Inclusion At XPENG, we’re an equal‑opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.

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