Customer Support Representative, Dordrecht
Customer Support Representative, Dordrecht
-
3300 Dordrecht, Nederland -
Gewijzigd op: minder dan een week geleden
-
Onthouden -
Delen
Advertentietekst
Responsibilities
Manage operation of the customer interaction channels (service hotlines, emails, ZOOMLINK, social media, etc.), providing professional and timely customer service and support.
Answer customer inquiries with accurate information about ZOOMLION products, technologies, after-sales services, etc.; register all kinds of customer requests/inquiries in the system, including service orders, complaint processes, consultations, and related processes.
Conduct customer callbacks and satisfaction surveys; contact customers to obtain feedback via methods such as calling, email, online chat, and on-site; record callback details and customer feedback in the system.
Monitor and push service progress; maintain close communication with customers and the product line service team; remind the service team to proceed with service orders promptly; report service violation cases to superiors.
Summarize and report problems and suggestions from daily work; build and optimize customer service processes and standards.
Promote customer interaction channels to customers by coordinating with relevant departments to prepare materials such as service brochures and customer gifts.
Perform other key tasks assigned by superiors across-functional communication and cooperation, including training about customer interaction channels (e.g., introduction of ZOOMLINK function and promotion), translation of working materials, and related duties.
Qualifications
Bachelor's degree or above, with professional background in Business Administration, Engineering Machinery, Mechanical Manufacturing, English, International Trade, etc.
Over one year of experience in after-sales service in the construction machinery industry, familiar with the entire after-sales service process.
Proficiency in Dutch; fluent in English or Chinese; good listening, speaking, reading, and writing abilities.
Proficient in Microsoft Word, Excel, PowerPoint, etc.
Identify with the corporate culture of ZOOMLION; have a strong sense of service and empathy; be good at listening and communicating; able to independently communicate with internal and external parties; handle customer demands; strong sense of responsibility.
#J-18808-Ljbffr
Manage operation of the customer interaction channels (service hotlines, emails, ZOOMLINK, social media, etc.), providing professional and timely customer service and support.
Answer customer inquiries with accurate information about ZOOMLION products, technologies, after-sales services, etc.; register all kinds of customer requests/inquiries in the system, including service orders, complaint processes, consultations, and related processes.
Conduct customer callbacks and satisfaction surveys; contact customers to obtain feedback via methods such as calling, email, online chat, and on-site; record callback details and customer feedback in the system.
Monitor and push service progress; maintain close communication with customers and the product line service team; remind the service team to proceed with service orders promptly; report service violation cases to superiors.
Summarize and report problems and suggestions from daily work; build and optimize customer service processes and standards.
Promote customer interaction channels to customers by coordinating with relevant departments to prepare materials such as service brochures and customer gifts.
Perform other key tasks assigned by superiors across-functional communication and cooperation, including training about customer interaction channels (e.g., introduction of ZOOMLINK function and promotion), translation of working materials, and related duties.
Qualifications
Bachelor's degree or above, with professional background in Business Administration, Engineering Machinery, Mechanical Manufacturing, English, International Trade, etc.
Over one year of experience in after-sales service in the construction machinery industry, familiar with the entire after-sales service process.
Proficiency in Dutch; fluent in English or Chinese; good listening, speaking, reading, and writing abilities.
Proficient in Microsoft Word, Excel, PowerPoint, etc.
Identify with the corporate culture of ZOOMLION; have a strong sense of service and empathy; be good at listening and communicating; able to independently communicate with internal and external parties; handle customer demands; strong sense of responsibility.
#J-18808-Ljbffr
Belangrijke informatie
-
BedrijfsnaamZoomlion -
PositieCustomer Support Representative
-
Melden -
Advertentie blokkeren
Veiligheidstips
Vertrouw je gevoel: als het te mooi om waar te zijn lijkt, is het dat meestal ook.
Gerelateerde zoekopdrachten
Meer informatie over deze advertentie
Customer Support Representative is geplaatst in de Dordrecht klantenservice, callcenters rubriek op Locanto.
In deze rubriek zijn er momenteel geen andere advertenties geplaatst in Dordrecht.
Geïnteresseerd in meer? Verbreed je zoekopdracht om advertenties in nabijgelegen gebieden van Dordrecht. te bekijken. Dit omvat klantenservice, callcenters in Sliedrecht, Hendrik-Ido-Ambacht en Krimpen aan den IJssel. In totaal zijn er 28 advertenties binnen een straal van 15 km voor deze rubriek. Als je deze advertenties wilt bekijken, klikt u hier.
