Consumer Care Intern, Eindhoven

Job TitleConsumer Care Intern
Job Description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
Join us, and together, well transform our industry, making a lasting difference for brighter lives and a better world. You light the way.


More about the role

This role is positioned within the central Service Team of our Consumer Business, globally responsible for Consumer Services and Care. It's responsibilities are at the heart of putting the customer in the center of everything we do, so aspiring for offering our customer the best Service experience must be in your DNA.

As aConsumer Care Intern, youll be responsible foranalysing and improving our current processes to enhance consumer satisfaction. Your work will have a direct impact on the efficiency and effectiveness of our operations, ensuring we deliver exceptional experiences to our customers. This role offers a unique opportunity to apply Lean methodology and drive meaningful change within a global organization.
Youll be part ofa dynamic team of global business process experts and quality management professionals. You will collaborate closely with various departments, including Quality, Operations, and Training, to implement and deploy process improvements across the organization.

Are you the enthusiastic, talented intern were looking for?

Together we can
Drive our transformation program to be become the most customer centric organization in our industry.
Optimize your learning curve and teach you the basics of Customer Service in a multinational environment, so youll be ready to start any Customer Service job after graduation
Support our organizations transformation by defining and deploying the processes for Customer Service and Care.


More about you

Available for 6 months and able to start your internship per Feb 1
A quick starter, strong in analytics, and problem-solving skills.
Currently pursuing a degree in Business Administration, Quality Management, or a related field.
Familiarity with Lean methodology and process improvement techniques.
Excellent in communications and interpersonal skills.
Able to work collaboratively in an international team environment (Good command of English).
Detail-oriented with strong organizational skills.


Everything well do for you

List out benefits and anything else on offer for this role.

You can grow a lasting career here. Well encourage you, support you, and challenge you. Well help you learn and progress in a way thats right for you, with coaching and mentoring along the way. Well listen to you too, because we see and value every one of our 30,000+ people.
We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.