Customer Service Representative, Eindhoven

Startselect is the ultimate one-stop-shop for all gaming needs. We offer quick and easy access to top-ups, game credits, and releases. Our reliable digital platform ensures gamers spend more time playing and less time dealing with hassles of topping up their credit. As part of the Recharge Group, we’re committed to making prepaid gaming simple and fun. If you’re passionate about gaming and want to help others enjoy it too, Startselect is the place for you.

Do you have a passion for customer satisfaction, do you love gaming and do you enjoy the challenge of helping international customers? Then this position is perfect for you! As a Customer Support Representative, you always put our customers first. You find satisfaction in answering questions about our products, orders, and payments, and you strive to continuously improve the customer experience. You remain patient and helpful, even if you need to explain something to a customer multiple times. Together with your colleagues, you actively work on handling and preventing fraudulent orders.

With our customer service handling 10,000 questions a month, no day is the same! You identify problems and frequently asked questions and come up with new ways to make our processes more efficient, such as creating content or improving procedures. Thanks to our advanced AI tools, you can focus on the most complex and important issues, improving our department daily with your solution-oriented and positive attitude.Job requirements

What will I do?

Supporting customers via email, live chat, social media, and review platforms Reviewing, processing, and handling online orders and payments Monitoring customer transactions to identify fraudulent activities Handling chargebacks and disputes, and actively working on prevention Initiating actions to improve the customer experienceOur customer service is available 24/7, but of course you don't need to be available at all times. You will work at our office in Eindhoven during regular business hours, while our colleagues in Surinam cover the remaining times. Working days and hours are flexible in consultation, with two mandatory office days and the possibility to work from home on other days.

What you have At least 1 year of experience as a customer service representative in an e-commerce organization Excellent command of the English language, both written and spoken Enthusiasm, proactivity, and attention to detail Ability to assess risks, make independent decisions, adapt quickly, and prioritize tasksExperience with Zendesk is a plus Don’t meet every single requirement? We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be justthe right candidate for this or other roles.What we offer A job for 40 hours p/w at Europe's largest online store for digital entertainment A competitive salary&13th month Great colleagues who are always up for a game in our game room or a game of table soccer 25 vacation days on a full-time basis and the option to buy additional vacation days Good pension scheme where we pay 50% of your premium Hybrid working: 2 fixed days at the office, the rest is allowed from homeTravel allowance, work from home allowance and furniture for your workplace at home,flexible working hours Staff discount on our products Opportunity for personal and professional development, it's up to you to take advantage of it! Memorable company outings and free entrance to Gamescom: the largest game fair in the world!The process Apply: Want in? Let us know! Apply for a role and help us get to know your best self. Phone interview: One of our recruiters will get in touch to help you both understand if Startselect is the right next move for you. First interview: You’ll meet with your future line manager together with the Talent AcquisitionLeadto talk about you, our culture, and whether you're a fit for the job.Assignment&Second interview: Some roles involve a case study. Great! It’s your chance to shine and show us you have what it takes. You’ll present your case study to the Hiring Manager and someone from the team Third Interview: You’ll meet with key members of the management team Offer: You did it! There are only a few tickets available, and this one has your name on it. Welcome to the team.or CV or resume

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