Bilingual Customer Service Specialist French English, Eindhoven

Location

Veldhoven, North Brabant, Netherlands Description

Why you'll love this role As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. We work in a fast-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success is focused on 3 areas: the Customer, the team member, and the Company. Serving our customers is our core, and we help drive a customer-centric culture. If you love serving others, have a passion for current culture, embrace diversity and inclusion, enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place foryou!What you will do Handling all customer service needs and support for our European customers Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers Help manage the order fulfilment process Listen and respond to customer needs and concernsResearch answers or solutions as needed Resolve customer queries and update system accounts accordingly Record details of customer conversations and actions taken Work to improve customer service by monitoring support communications Flexible and willing to support other areas across the business as they come upAbout you Bilingual in English&French (written and verbal) Experience in customer service/call center experience High school diploma or equivalent Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways) Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customersPossess situational awareness to identify and escalate matters that require urgent attention Working Hours:

Variable shifts (some evenings&weekends)

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