Customer Service Planner, Eindhoven

As a Customer Service Planner, you are responsible for planning logistics activities within our assembly facility to ensure smooth and timely delivery of our customer orders. In this role, you coordinate and manage high-tech OEM customer orders in assembling, testing, and delivering modules and complete machines. You oversee the full chain from quotation and order intake to production planning, delivery, and after-sales service. You ensure that customer requirements are translated accurately into operational plans, while meeting strict targets for quality, lead time, efficiency, and customer satisfaction.Responsibilities

Receiving, reviewing, confirming, and maintaining sales orders from various customers. Planning and monitoring sales orders, considering material availability, resource capacity, and changing customer priorities. Managing deliveries and ensuring all required documentation is accurate and complete.Creating, monitoring, and (re)scheduling production orders in the ERP system. Monitoring unreleased production orders and initiating the appropriate follow-up actions. Identifying material shortages and coordinating the necessary actions to resolve them. Collecting and registering data for analysis on delivery performance, quality, margins, and turnover expectations.Qualifications

Bachelor’s level education in Industrial Engineering or Supply Chain Management. 2 years of experience in customer service and planning in the high-tech sector. Good experience with logistical ERP systems Knowledge of and/or experience with materials management processes and related issues. You communicate clearly in both Dutch and English, knowledge of German language is a plusWhat you can expect in return

Flexible working hours of 32-40 hours per week in an inspiring environment. You will work with passionate colleagues in an innovative environment on a variety of technologies and projects. By combining our expertise in software, electronics, mechanics, mechatronics, mathematics and assembly, we make the impossible possible for our customers and get to work on challenging high-tech projects.You get a lot of freedom and responsibility; after all, you know exactly what you are doing. Personal coaching and a training budget of€3000 per year, so that you can continue to develop yourself. We also find it important to have fun together. We organize a lot for our employees, from family festivals and sparkling Christmas parties, to inspiring knowledge sessions for the high-tech community.You will be working at a prime location in the heart of the Brainport region. You will be working on the Sioux Campus and can use our Sioux Labs living room every day for lunch, sports, making music, and sharing your knowledge with colleagues in one of our Tech Labs. Compliance

This position requires access to controlled technology, as defined in the US Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require Sioux to proceed with candidates who are immediately eligible to access controlled technology.

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