Customer Service Representative, Eindhoven

What are you going to do? The Customer Service Representative will provide high level customer service to internal and external customers with the goal of maintaining meaningful business relationships. Our ideal candidate will be customer oriented, an advocate for our client and be eager to drive growth. Provide professional communication via phone and email to our customers and internal support teams. Use a sales order entry system, website, and knowledge base resources to provide accurate and timely assistance with order placements and status inquiries (pricing, availability, order status, shipping details, etc.). Follow established service quality standards and meet order and inquiry processing time standards (talk time, after call work, order accuracy etc.).

What do we offer?

A gross salary between€ 2800.- and € 3330.- per month depending on experience

13 ADV

13e maand

Work hours between 8:30 a.m. and 5:30 p.m.

8% vacation allowance;

There is a possibility to work 1 day from home

Collective health insurance;

Directly participation in the pension scheme;

In addition, we will work with you on your personal development. For example, during your contract you will have access to Adecco Academy, an online platform with various trainings and courses.

What do we ask?

Fluent in French and English is required

High school diploma or comparable experience required. Bachelor’s degree preferred

40 hours available

some years of related customer service experience preferred, with strong phone contact handling skills and active listening.

Experience with personal computer applications such as Microsoft Outlook, Word, Excel and PowerPoint.

Proven Customer Service/Customer Care experience.

Customer orientation and ability to adapt/respond to different types of characters.

Familiar with CRM and ERP systems and practices!

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