IT Support Engineer, Eindhoven

This is a 5‑day onsite role with an average of 4 days spent in the Eindhoven office and 1 day in the Sittard office.

What you’ll be doing:

Deliver world‑class on‑site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET.

Provide on‑site support for users based in Eindhoven and Sittard office.

Provide on‑site support for additional locations, including any required travel.

Provide remote support, as needed, to WPP agencies across the wider region.

Ensure IT deskside operations and all standard technology services, including meeting‑room AV, are delivered and supported as needed.

Develop excellent relationships with the business user base:

Lead a customer‑centred culture, championing activities to empower end users to get maximum utilisation of their technology tools.

Educate the business on how to use the Enterprise Technology service and maximise benefits.

Log all IT engagements into a ticketing system to ensure IT demand and performance data can be reported upon.

Onboard and offboard new and departing employees, including user account administration and asset management.

Level 1 and 2 incident and problem management, including diagnosis, liaison with appropriate internal and external resources to drive resolution, and ticket management throughout the resolution process.

Ensure security procedures are followed, and third parties are monitored during service engagements.

Escalate issues to Infrastructure and/or Management teams as required.

Manage and support simple user and office relocations.

Understand unique line‑of‑business technologies.

Compile, document and maintain Service Desk knowledge base and standard procedures.

Deploy hardware and software to end users.

Manage and install/remove break/fix or warranty replacement of IT related equipment.

IT asset procurement, inventory and life‑cycle management.

Work with all IT functions within the Enterprise Technology operating model to ensure the needs of the business are fulfilled:

Support WPP Global in promoting global standards and ensuring local implementation.

Support other IT teams with IT changes and ensure support priorities are localised and executed to plan.

Escalation management and work with third‑party suppliers to ensure operational services meet business requirements.

Perform basic device troubleshooting including resetting devices, cable management, providing console access for 3rd level teams/partners as part of incident break‑fix or scheduled changes.

Perform/be accountable for infra testing pre/post deployment of changes through either incidents or projects; liaise with local application owners for additional testing.

Facilitate and support refresh of local infrastructure (network and server).

Support review of local licensing demand for software assets.

Be available where necessary for out‑of‑hours support.

Other duties as required.

What you’ll need:

3–5 years in an IT help desk / desk‑side support role.

Strong cross‑platform experience in Windows and Mac, along with working knowledge of AV technology.

Excellent problem‑solving skills.

Ability to empathise and communicate effectively with end users.

Builds excellent relationships, based on trust and mutual respect.

Excellent written and verbal communication skills.

Ability to manage time effectively and set priorities appropriately.

Maintain professional demeanour under stress while remaining friendly and approachable to ensure a positive user experience.

Who you are: You're open:

We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open‑minded: to new ideas, new partnerships, new ways of working.

You're optimistic:

We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction, trying new things and seeking the unexpected.

You're extraordinary:

We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary work every day.

What we’ll give you:

Passionate, inspired people– we aim to create a culture in which people can do extraordinary work.

Scale and opportunity– we offer the chance to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work– unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

Equal Opportunity WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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