Dutch Speaking Customer Care for Telecommunications Company …, Eindhoven

Mercier Consultancy is delighted to offer an exciting and rewarding opportunity for Dutch Speaking Customer Care Representatives to join a prestigious and industry-leading Telecommunications Company based in the beautiful country of Greece. You will have the opportunity to live your dream life in Greece, surrounded by stunning landscapes, rich culture, and a warm, welcoming community.

And in this important role, you will be responsible for delivering exceptional, high-quality customer support to Dutch-speaking clients, effectively addressing their telecom service needs and ensuring their satisfaction through efficient and professional communication effectively propelling your personal career. This position requires a dedicated individual who is passionate about the telecommunications field, enjoys problem-solving, and thrives in fast-paced environments.

Key Responsibilities

Provide exceptional customer care in Dutch, addressing inquiries related to telecommunications services Assist customers with troubleshooting, service activation, billing questions, and plan modifications Collaborate with technical and operational teams to resolve customer issues promptly Maintain accurate records of customer interactions and transactions in CRM systemsCollect customer feedback to help improve service quality and customer satisfaction Stay up-to-date with company products, promotions, and policies to provide effective assistance

Requirements

Exceptional fluency in Dutch (both written and spoken) is mandatory Candidates must have at least B2 proficiency in English Previous experience in customer service within the telecommunications sector is preferred Excellent communication and interpersonal skills focused on delivering a positive customer experienceAbility to multitask and work efficiently in a fast-paced environment Strong problem-solving skills and attention to detail Familiarity with CRM software and telecommunications systems is a plus Willingness to relocate and live in Greece, embracing a new cultural and professional experience

Benefits

Competitive Monthly Salary Monthly Performance Bonuses Fully Paid Relocation Package Monthly Performance Bonus Health Insurance 2 Extra Salaries Per Year And many other benefits!

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