Senior Information Technology Support Engineer, Eindhoven

Join us as a Senior IT Support Engineer, and lead the evolution of our back-office architecture and day-to-day operations. You’ll drive innovation and reliability across our core back-office systems and network environments. This role offers the opportunity to shape our back-office strategy, foster a strong IT culture, and solve complex technical challenges. Your efforts will directly impact the day-to-day operations, security, and performance of our back-office architecture, supporting critical services and systems.

The Role As a Senior IT Support Engineer, you will oversee the design, implementation, and management of our back-office technologies, including hardware, software, networks and systems. You’ll provide both strategic direction and hands-on guidance, ensuring the reliability and efficiency of our systems. This role combines technical expertise with stakeholder management.

Your mission

Fostering a culture of collaboration and continuous learning.

Ensure compliance with relevant regulations, standards, and best practices.

Oversee IT operations, ensuring high levels of performance, security, and availability.

Lead IT projects, including system upgrades, migrations, and integrations.

Evaluate and recommend new technologies and systems to enhance efficiency and effectiveness.

Lead incident response and on-call processes.

Contribute to the technical roadmap and long-term strategy development.

Collaborate with stakeholders to understand and address their technology needs.

What makes you a great candidate Experience

5+ years in IT roles.

Hands-on experience with back-office systems, including CRM, MDM, HRMS, SSE, SASE.

Proven work experience in high-security environments.

Technical Expertise

Strong hands-on experience with Microsoft technologies (e.g., AD, Office 365).

Proficiency in managing, observing&monitoring endpoint management platforms.

Solid understanding of CRM solutions.

Deep expertise in office networks.

Experience with incident management, problem resolution.

Knowledge of ISO27001 (access control and identity management, incident response, endpoint security, network security, application security, data protection and encryption).

Nice to Have

Experience with configuring SASE solutions.

Familiarity with network detection and response systems.

ITIL/COBIT/CITM/CGEIT/CISSP certification.

Benefits

Work on globally impactful projects in geopolitical intelligence

Lead innovation in OSINT and AI technologies

Competitive compensation and benefits

Dynamic, international team environment

Significant growth opportunities in a scale-up

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