Hardware Operations and Supply Chain Manager, Enschede

As Hardware Operations and Supply Chain Manager , you are responsible for all operational activities within OneThird related to our hardware products.

You own the full chain from forecast→ production → inventory → shipping → delivery → installation → returns, across all our hardware products.

You act as the central operational owner internally and the primary interface towards production partners and suppliers. You work closely with the leadership team on supplier and production partnerships. Strategic partner management and long‑term partnership structuring remain at leadership level, while you own the operational and tactical collaboration (e.g. forecasting, planning, execution, and performance management).

This is a hands‑on role, especially in our current scale‑up phase: you combine building structure with executing day‑to‑day operations, unblocking issues, and ensuring things get done. You will directly manage one team member (QA) and play a key role in shaping and scaling the operations team as the company grows. This role is critical for our next phase.

Our ability to scale commercially depends directly on our ability to:

Deliver reliably

Manage production and suppliers effectively

Execute shipping flawlessly across markets

Maintain quality at scale

You will turn OneThird’s operations into a scalable, controlled system that enables growth .

1. End‑to‑End Operations Ownership

Own the full operational flow across all products and markets

Create visibility and control over orders, production, and deliveries

Align sales forecasts with production capacity and inventory

2. Production, Supply Chain&Supplier Management

Act as primary operational point of contact for production partners (e.g. Demcon) and suppliers

Own demand forecasting, production planning, ordering of materials and components

Manage day‑to‑day supplier relationships (components, parts, external services), ensuring strong operational and tactical alignment (forecasting, planning, execution)

Ensure production schedules match commercial needs

Optimize cost, lead times, and reliability

3. Inventory&Asset Management

Own inventory across components, finished products, demo units, and returned devices

Maintain accurate record‑keeping and traceability

Set up scalable inventory systems and processes

Balance availability vs. working capital

4. Shipping&Logistics (Hands‑on Ownership)

Own and execute the full shipping process (initially hands‑on)

Coordinate shipments globally (EU and international)

Prepare and manage:

Shipping documentation

Export/import documentation (e.g. HS codes, invoices, customs docs)

Communication with freight forwarders and carriers

Align with customers on delivery details and import contacts and requirements

Ensure compliance with export regulations and company T&Cs

Continuously improve shipping workflows, templates, and tracking

This responsibility is initially executed by this role, with the opportunity to build and delegate to a logistics function over time.

5. Order‑to‑Delivery Execution

Own the process from signed deal→ shipment → installation → handover

Coordinate closely with Sales and Customer Success

Ensure clear communication, timelines, and accountability

Improve speed, reliability, and customer onboarding experience

6. Quality Assurance&Reverse Logistics Oversight

Line‑manage the QA function, currently consisting of one QA specialist

Ensure consistent testing, validation, and release processes

Oversee (via QA) returns, repairs, and reverse logistics

Translate issues from the field into structural improvements

7. Process Design&Scaling

Design and implement scalable operational processes

Build workflows, templates, and tooling (e.g. HubSpot, tracking systems)

Reduce manual work and increase predictability

8. Data, Analysis&Continuous Improvement

Use data to improve supply chain and operational performance

Track key metrics (lead times, failure rates, inventory levels, delivery performance)

Identify bottlenecks and implement improvements

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