Desktop Support Engineer -Netherlands, Kruiningen

Desktop Technician Blupace Tech is a world‑class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160 people in more than four countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web&Mobile Applications, e‑commerce websites, data&Analytics, field services, and more. We are passionate about developing innovative technology solutions that make a difference and are always looking for new ways to improve our products and services. We operate in the UK, France, Germany, and Belgium.

Where you’ll be working

Location:

Stationsweg 18-A, 4416 PJ Kruiningen, NL (contractual opportunity)

Role level:

Band 2 engineer.

Sponsorship:

No sponsorship is provided for this role.

Language:

Dutch– C1 proficiency is required.

Experience:

Minimum 5+ years.

Tenure:

1 year +

Job Description Desktop Technician will provide day‑to‑day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engagesupervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides break‑fix, fault diagnosis and resolution, providing fault analysis for customer’s various core operating systems and platforms, and must be able to support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

Provide first/second level contact and problem resolution for customer issues.

Work with vendors to remediate complex AV issues as needed.

Provide timely communication on issue status and resolution.

Maintain ticket updates for all reported incidents.

Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.

Have basic knowledge of Mac operating system to support Apple PC users.

Install, upgrade, support and troubleshoot printers, computer hardware.

Perform general preventative maintenance tasks on computers, laptops, and printers.

Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.

Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

Have broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices, and telecoms.

Work in a project‑based environment requiring flexibility and teamwork. Perform other duties as assigned.

Candidate Required Minimum Qualifications and Skills

Bachelor’s Degree or equivalent in Computer Science or related field.

CompTIA A+, Microsoft Certified Professional (MCP) or better.

Minimum of 18 months’ years of IT experience.

Experience with Windows 7‑10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti‑virus solutions, and helpdesk ticketing systems.

Experience with mobile device management including iOS and Android devices, enterprise encryption solutions, Windows PC/laptop management via Active Directory.

Proven analytical, troubleshooting and problem‑solving skills.

Proven ability to multitask, effectively determine priorities and meet SLAs.

Excellent communication, relationship‑building and internal customer service skills.

Adaptable and flexible in a fast‑changing industry and work environment.

Willing to work off‑hours and weekends when required for projects or emergency support.

The Package

Competitive salary and comprehensive benefits package. Blupace is committed to fostering a diverse, open and collaborative work environment where ideas can flourish and employees can thrive.

Seniority level Associate

Employment type Contract

Job function Information Technology

Industries IT Services and IT Consulting

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