Customer Service Specialist German (min. 16h/w), Groningen

Customer Service Specialist German (min. 16h/w)

Help our international customers so that they can feel completely at home at Gomibo! Part-time | Min. 16 hours per week | Headquarters Groningen What do you do as a Customer Service Specialist?

As a customer service specialist, you ensure that each customer is well served and therefore happy and satisfied after their contact with you. Nowadays, we send a lot of parcels to Germany, which is why we are expanding our customer service with a team of colleagues who have a good command of the German language.At Belsimpel, customer friendliness always comes first, which is why we do not work with sales targets or bonuses. You provide each customer with personal but independent advice. During the training, you will learn all about our working methods and the latest phones and gadgets. You don't have to be an expert in this yet, but it is important that you are eager to learn.As part of Team Customer Service, you know exactly how to ask the right questions to find out which device suits the customer best or where the customer could use some extra help. In the beginning, this will mainly be by email, but if a customer has problems while ordering, you call the customer to lend a hand.You go the extra mile every day to offer our customers the very best solution. If something goes wrong, then you make sure that the customer is fully satisfied again. If you can’t find a solution by yourself, your colleagues are always there to help you. What does the Customer Service Team look like?

Every day of the week, Team Customer Service goes to great lengths for all customers who could use some help. You can flexibly combine your hours with your studies as our customer service team is open 7 days a week between 9:00 and 23:30. Within this international customer service team, there are two specializations: Mobile World and Technical Service.This is how your day can look

After college, you cycle to our office. You walk to the meeting room where the day's activities begin. It promises to be a busy, but fun day. You answer each customer's question and constantly think about how you can go the extra mile. At the end of your shift, you turn off your computer with a clear conscience - you've made a lot of customers happy today.What to expect from us?

Thanks to our growth opportunities, you can earn more within half a year, depending on your development and dedication! A lot of benefits, such as drinks, discounts, and sporting opportunities. We're opened from Monday to Sunday, from 08.30 until 00.00. 4 or 8 hour shifts that you can schedule yourself.Working in the centre of Groningen! Training

If you start with us in customer service, you will be trained to be a specialist during an introductory period. Our training weeks are mainly on Monday evenings and the schedule is perfectly aligned with your student life. You do not have to work more than 16 hours and you can also plan your hours flexibly during these training weeks.Career opportunities

At Belsimpel, we work with different levels. You start at the customer service with emailing and jump in the line as soon as a German customer calls. When you have been employed a little longer, there is the possibility to grow to a higher level, where you get more tasks and responsibilities. Who are you?

You see the core of a problem or question straight away and you solve everything as efficiently as possible. You are involved and feel responsible for the customers you speak to. You are fluent in German and English. In addition, you can understand Dutch, but speaking Dutch is not required. You are studying at least at hbo/university level.You will be in Groningen for at least 2 years and are available to join our team (preferably longer!). You are available (at least) 1 evening per week and 1 weekend day per 2 weeks. You can work a minimum of 16 hours per week.

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