Customer Care Specialist (Dutch Speaker)– Madrid, Spain …, Groningen

About the Role We are looking for motivated Dutch-speaking Customer Care Specialists to join a dynamic international team in Madrid. In this role, you will be the first point of contact for customers, providing high-quality support and ensuring a smooth customer experience.

Key Responsibilities

Provide customer support via phone, email, and/or chat in Dutch

Assist customers with inquiries, issues, and product-related questions

Deliver accurate information and solutions in a timely manner

Maintain a professional and friendly tone in all interactions

Handle customer complaints and find effective resolutions

Collaborate with team members and other departments when needed

Ensure customer satisfaction and meet performance targets

What You Get Contract

Permanent contract from day one

35 hours per week (with option to increase up to 40 hours)

Salary

Base salary:€1,500/month

Dutch language bonus:€4/hour

Performance bonus: up to€3/hour

Average total:€1,850 – €2,100/month

Relocation Package

Flight (or train if already in Spain)

25 days of accommodation on arrival

€1,500 relocation bonus:

€1,000 with first salary

€500 with second salary

Work Schedule

Rotating shifts (morning, afternoon, night)

4–5 working days per week + 2–3 days off

Schedules shared in advance

Option to swap shifts with teammates

Perks&Benefits

Gym access across Madrid

Meal vouchers: approximately€40/month (€2.5 per working day)

Private health insurance (after 6 months)

Regular team events&social activities

Real career growth opportunities (supervisor, trainer, manager, etc.)

Requirements

Fluent Dutch (spoken and written)

Good command of English

Strong communication and problem‑solving skills

Customer‑oriented mindset

Ability to work in a fast‑paced environment

Flexibility to work rotating shifts

Why Join Us?

International and multicultural work environment

Career growth opportunities

Full relocation support

Work‑life balance with flexible scheduling

If you’re ready to start an exciting career in customer service and experience life in Madrid, this opportunity is for you!

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