Dutch-English Customer Service Associate, Groningen

Dutch-English Customer Service Associate (working either on-site in Athens or remotely in Greece) You’ll be a part of bringing humanity to business.

Our purpose, team, and company culture are amazing, and our

Great Place to Work® certification , as well as

gold awards for Best Multilingual Customer Service and Best Approach to DEIB from the European Contact Centre and Customer Service Awards 2025 , say it all!

What You’ll Be Doing Joining our Greece team for a season can be an exciting way to gain international work experience while immersing yourself in

Athens vibrant culture and stunning landscapes .

This seasonal position offers valuable skills in the

customer service and travel industries , which can potentially lead to a

long‑term career with our award‑winning team .

Looking to build or level‑up your career in the travel industry? Whether its getting answers for customers quickly, consulting on products, or resolving their issues with a smile, you’ll be the difference between an average customer experience and an exceptional one.

Turn your passion for travel into action in customer service by helping people find great places to stay and creating unique travel experiences.

During a Typical Day, You’ll

Answer incoming communications from customers

Conduct research to provide answers and resolve customer issues

Be the first point of contact for world‑class accommodation partners, resolving basic questions such as modifications to rooms, rates, availability, extranet tools, etc.

Provide accurate, valid, and complete information using the right tools, methods, and processes

Ensure a high level of partner service and a positive partner experience

What You Bring to the Role

Fluent in Dutch and English

High school diploma or equivalent

6 months or more experience

in customer service, hospitality, retail, or F&B service

Ability to recognize, apply, and explain product or service knowledge

Computer savvy

High‑speed internet in a quiet home‑working environment

Greece resident or ability to

relocate and obtain work authorization in Greece quickly

What You Can Expect

Knowledgeable, encouraging, and supportive leadership

Diverse and community‑minded organization

Career growth and many learning opportunities

25 days of annual leave per year

Relocation assistance available

Opportunity to develop your skills and knowledge as a

brand ambassador for a globally recognized brand

Competitive compensation, performance bonuses, and benefits— plus a few pleasant surprises

A Bit More About Your Role Well train you to become a

subject‑matter expert in your field , so you can confidently provide the highest level of service through

voice, chat, or email interactions .

We believe you already have the most important ingredient that cant be taught—

a caring and supportive attitude

that shines through when helping customers.

You’ll also have the chance to make great new friends within the community and grow your career in a

dynamic, family‑friendly environment .

You will report to a

Team Lead

and contribute to the success of both the

customer experience and the team as a whole .

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