Virtual Travel Customer Service, Groningen

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

Provide assistance through email, chat, and phone communication

Help with itinerary changes, updates, and general travel questions

Provide destination and travel guideline information

Follow up with travelers before departure

Resolve concerns while maintaining a positive customer experience

Ideal Candidate

Friendly and professional communication style

Customer support experience preferred

Reliable and organized

Comfortable using online tools and learning new systems

Interest in travel and client satisfaction

What We Offer

Remote work flexibility

Training provided

Ongoing team support

Professional development opportunities

Access to travel-related perks

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