Dutch Customer Care Remote in Greece (with Relocation), Groningen

At the moment we are looking for Dutch speakers to fill several vacancies.

Conditions

Knowledge of fluent Dutch&English (B1/B2)

Writing Speed: 25 words per minute

Starting dates:

March

Travel Expenses: Paid by our client

Accommodation: Our client offers the first 14 days of stay in a hotel; during this time the company will look for accommodation according to your expectations

Initial Contract: 6/12 months (renewable)

Health Coverage by the Greek Social Security Foundation (IKA) plus private health care for all employees

Working hours in shifts, 8 hours per day/5 days = 40 hours per week

Responsibilities

To respond and record consumer enquiries/questions raised through free phone lines for customers

To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database

To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy

To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately

To troubleshoot through the use of open questions, support documents and system training

To be able to offer recommendations to common problems or frequently asked questions

Relocation Package

Booking and paying for your travel tickets and a taxi to transfer you from the airport to the hotel

Up to two weeks’ accommodation in a hotel close to our premises provided by the company

We will help you in order to find an apartment to stay either alone or share one with a colleague

The company also offers Greek lessons, free Real Estate Agency fee&other Benefits

We’re looking for exceptional talent—if that sounds like you, don’t miss this opportunity to apply.

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