Sr. Customer Success Manager / Solution Consultant, Haarlem

Sr. Customer Success Manager / Solution Consultant Are you a Customer Success Manager ready to operate at a more strategic level—working with senior stakeholders to drive measurable business value? At AIMMS, we’re looking for a Senior Customer Success Manager / Solution Consultant who goes beyond relationship management and takes ownership of

customer outcomes, renewals, and expansion .

What You’ll Do This is not a plug-and-play CSM role. You’ll step into an environment where strong products, customers, and expertise already exist - the next step is to focus on

further professionalizing how we manage value realization , ensuring a consistent approach across all our product offerings.

You will work across both:

SC Navigator

(supply chain design SaaS)

Optimization Tooling

(advanced decision-making software)

Each with its own customers, dynamics, and ways of working.

Your challenge—and opportunity—is to

connect the dots :

Own customer outcomes from onboarding through renewal

Define and drive

value realization

(cost savings, service levels, efficiency gains)

Act as a trusted advisor to senior stakeholders in supply chain and operations

Drive

renewals and upsell opportunities

through value-based engagement

Structure and scale how we manage customer success across products

Align internal teams around customer goals

Why This Role This is a role for someone who enjoys creating clarity— and bringing others along in that process.

High-impact,

foundational CSM role

Shape how Customer Success scales at AIMMS

Work with complex, high-value solutions and customers

Strong ownership and visibility

What Will Help You Thrive and Be Successful

A solid‘technical education’ in fields like computer science, mathematics, or engineering;

Solid understanding of supply chain concepts (planning, inventory, network design)

7–12 years in Customer Success or similar post-sales roles (B2B SaaS / enterprise software)

Strong experience managing complex enterprise customers

Ability to engage senior stakeholders and drive strategic conversations

Commercial mindset with a track record in renewals and expansion

Structured, ownership-driven, and comfortable with ambiguity

Life at AIMMS: The Good Stuff

You’ll step into a role where your work is visible, valued, and has direct impact on our growth within a company that combines stability with ambition.

Impact&environment

A role with a clear line of sight to revenue, pipeline, and customer success.

A supportive workplace with short lines, trust, and plenty of room for ownership.

A stable environment where structure, teamwork, and quality really matter.

An office in Haarlem with an open, collaborative, and down-to-earth atmosphere.

Reward&benefits

Competitive salary

Fully paid pension.

Hybrid work

30 vacation days to properly recharge.

A culture that prioritizes continuous learning and skill development through coaching and training.

‘Short-term remote friendly’ the freedom to occasionally work from abroad, in alignment with the team.

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