Customer Service Specialist, Heerlen

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Customer Service Specialist

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Bracco Medical Technologies 2 days ago Be among the first 25 applicants Join to apply for the

Customer Service Specialist

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Bracco Medical Technologies Direct message the job poster from Bracco Medical Technologies You will be working closely with the other Customer Service Specialist for the German market and also with our Customer Service Administrators responsible for processing orders, install base and service contracts.Hierarchical position Reports to the Customer Service Manager. Responsibilities Helpdesk and first point of contact for customers from the German market. Handling and managing service calls and complaints, case owner. Handling and managing quotes. Provide support to the Sales&Clinical team in Germany. Total planning, handling and managing of external service providers, for preventive maintenance and interventions. Also processing the data. Administrative processing of customer data and invoicing. Sales and processing service contracts. Participates in projects. Assure adherence to the environmental, occupational health and safety management systems requirements e.g. ISO14001 and ISO 45001Assure adherence to the ISO13485 requirements and the ACIST Quality Management system, procedures and Work instructions. Qualifications (Knowledge, Skills&Abilities) Education on Bachelors level 3 years’ experience on customer service - administrative tasks, preferably in an international company. Preferably work experience in the medical device sector. Preferably good knowledge of working with SAP Good communication skills in writing and verbally.Knowledge of German language (near) native. Knowledge of English (in writing and verbally) Ability to work in a dynamic and stressful environment. Ability to work with deadlines. You have a high sense of responsibility, are pro-active and are able to work independently. Team player. Seniority level

Seniority level Associate Employment type

Employment type Full-time Job function

Job function Customer Service Industries Medical Equipment Manufacturing Referrals increase your chances of interviewing at Bracco Medical Technologies by 2x Get notified about new Customer Service Specialist jobs in

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