Key User II, Heerlen

GXO is a global leader in advanced supply chain solutions, using

cutting‑edge automation and technology

to support some of the world’s most successful companies.

We are looking for 2 Key Users to join our large, highly automated site in Heerlen. In this role, you’ll provide

first‑line IT support

with a strong focus on the

Warehouse Management System (WMS) , helping keep operations running smoothly in a fast‑paced, high‑volume environment. You’ll be the key link between operations and IT, supporting users and driving continuous improvement.

Work schedule: Monday– Friday 6.00am – 3.00pm rotating 3.00pm – 12.00pm with Saturday morning shift every other week.

What you do on a typical day– Key User

Ensure the correct and optimal use of the Warehouse Management System (WMS) on site

Provide first‑line WMS support, troubleshooting system issues and managing IT tickets by priority

Act as the key link between operations, IT, and external partners for all WMS‑related topics

Support warehouse users with WMS interfaces, processes, and improvements

Translate operational needs into functional system requirements

Test new system implementations, define and execute UAT scenarios, and validate results

Define KPIs and reporting to support operational performance

Create documentation (SOPs), explain new functionality, and train end users

Drive continuous improvement initiatives within a large, automated, high‑volume operation

What you need to succeed at GXO

Previous experience in a similar role within a logistics environment

Experience on implementations and continuous improvement

Hands‑on experience with Warehouse Management Systems (WMS), preferably WCS and/or SCADA systems

Detail‑oriented strong analytical and problem‑solving skills

Solid understanding of logistics and warehouse processes

High proficiency in Microsoft Excel

Willingness and flexibility to work in rotating 2 shifts

(6.00– 15.00 + 15.00 – 24.00) with Saturday morning every other week 6.00 – 15.00 – day off in week

What we offer you

The opportunity to work at a large, highly automated site within a global leader in logistics and supply chain solutions

Hands‑on exposure to advanced automation, systems, and WMS technology in a complex, fast‑moving operation

A role with ownership and responsibility, where your input directly impacts operational performance

Strong support for personal development and career progression within a growing organisation

A collaborative, professional working environment with experienced logistics and technology colleagues

GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We are an Armed Forces friendly organisation and Disability Confident Leader and actively welcome applications from people with disabilities.

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