Operations Support&Process Excellence Specialist, Heerlen

Join our Medtronic Order Operations team and help redefine how medical technology reaches patients across Western Europe. In our evolving Specialized Services environment, you will drive operational excellence, improve process quality, and directly support our Mission to patients.

We are seeking a full‑time Operations Support&Process Excellence Specialist to optimise and continuously improve Offer‑to‑Cash activities. Working closely with sales and cross‑functional teams, you will enable efficient execution, strengthen process reliability, and support scalable operations.

After your fulltime training period at the Medtronic Heerlen office, you will have the opportunity to work in a Hybrid model– depending on the country you live in (Netherlands, Belgium or Germany), the office‑based work will vary between 3 to 4 days; the other days you will work from your home office. As of 1 July 2022, our government has communicated that cross‑border employees must be present in the office by 80% of the working hours. Please note that relocation support is not provided for this position.

Responsibilities

Act as a central point of coordination for internal stakeholders regarding OTC process execution, fostering strong, solution‑oriented collaboration.

Own and optimise the complete order lifecycle—from request to delivery—ensuring accuracy, efficiency, and process excellence.

Manage operational requests with a first‑time‑right mindset, driving stable outcomes and reducing rework.

Resolve complex operational issues proactively by coordinating across functions, identifying root causes, and translating insights into process improvements.

Build and maintain strong internal partnerships across Western Europe, including regional sales offices, business units, finance, and shared services centres.

Ensure structured and compliant documentation in instructional guides and SOPs, supporting process standardisation and operational consistency.

Contribute to continuous improvement initiatives by identifying trends, proposing enhancements, and supporting implementation of new ways of working using Lean‑Sigma principles.

Promote a culture of operational excellence, quality, and continuous improvement in all activities.

Required Knowledge and Experience

Bachelor’s degree.

Excellent verbal and written communication skills in French, German, Italian, Dutch, Nordic languages (native or close to native level) and English.

Experience in sales operations, order management, business operations, or a similar environment.

Strong sense of ownership and problem‑solving ability.

A continuous improvement mindset with the ability to identify and act on optimisation opportunities.

Proficiency in Microsoft Office (Outlook, Excel), ERP, SAP, and other operational tools.

Ability to prioritise, stay organised, and adapt in a fast‑paced, evolving environment.

Comfortable working under pressure while maintaining quality and accuracy.

A proactive, self‑starting attitude with a focus on enabling efficient and scalable operations.

Strong understanding of how operational performance supports commercial success.

Preferred Qualifications

Proficient in project management methodologies (e.g., Agile, Lean, Scrum).

Benefits&Compensation Medtronic offers a competitive salary and flexible benefits package. Pay range in the Netherlands: 40,000.00 EUR– 60,000.00 EUR. This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).

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