Application Manager (CRM), Hilversum

What you’ll do

Partner with Product Owners on application management

Own BAU routines: JIRA triage and handling (analysis, prioritization, follow up) and clear status comms

Provide store/business support, coordinate incident resolution, and document

Assist with Testing, validate fixes, and support release/readiness and hypercare

Collaborate on integration topics (APIs, middleware/event flows advantageous), assist with data checks and issue reproduction

Contribute to lightweight requirements/acceptance criteria and operational documentation

Assist the Product Owner with any tasks they assign to you for supporting the SCRUM team/s

What you bring

Retail / omnichannel background with a solid grasp of store&digital workflows

A self driven, independent working style; you learn fast, structure ambiguity, and drive issues to closure

Analytical mindset and problem solving skills; comfortable digging data

Experience with commerce and preferably integrations

Hands on with JIRA, testing workflows, and BAU support playbooks; clear and concise communicator

Flexibility to rotate across CRM&Loyalty as well as POS, OMS, Webshop/App when needed

Agile experience

Nice to have

Confluence, basic SQL or Postman

Experience with marketing automation or loyalty engines, familiarity with release/change management

What we offer

25 days of annual leave, with the option to buy or sell up to 4 additional days

Hybrid work model, combining office and remote working

Possibility to work from abroad for up to 2 weeks per year

An international work environment, working with teams across different countries

Travel allowance to support commuting costs

Access to the Hunkemöller Academy for professional development

25% employee discount on all Hunkemöller products

At Hunkemöller, you will be part of a collaborative environment where business and IT work closely together to support our retail and omnichannel setup.

#J-18808-Ljbffr