Technical Support Specialist - German&English, Hilversum

Our client is a growing, innovative technology company, focused on the development of smart digital and hardware solutions that improve accuracy, efficiency, and productivity for professionals across engineering, infrastructure, and field-based industries. They are currently expanding operations and are looking for a motivated

Technical Support Engineer

to join their team in Hilversum.

Job Profile for Technical Support Engineer Responsibilities will include but not be limited to: Handle support requests via phone, email, and chat in both German and English Analyse technical issues and identify effective solutions Communicate troubleshooting steps and resolutions clearly to customersCollaborate with the product and development teams by reporting recurring issues and user feedback Repair, configure, and test GNSS receivers and related hardware Prepare and manage outgoing hardware shipments Provide hands-on technical support for GNSS receivers, mobile applications, and cloud softwaresContribute proactively from day one by investigating and resolving technical problems independently Support surveyors, engineers, and construction professionals using field technology solutions

Candidate Profile for Technical Support Engineer Must be fluent in German and English, both written and spoken Willingness to commute to Hilversum full on-site during the learning phase, 1 day remote per week after that Curiosity and a genuine interest in understanding how things work

What Our Client Offers Competitive salary Covered commute services - public transport card provided, or€0,23 per km by car Small international team - short lines, direct communication Real responsibility early on, no endless onboarding Free lunch 1 day optional remote per week once up to speed