AI Account Manager, Hilversum

About the Role

As an Account Manager, you’ll act as the primary day-to-day partner for our tech clients, building and implementing AI technology for marketing automation. You will serve as the bridge between the client and our internal teams, ensuring smooth project delivery and a high-quality client experience. We are looking for someone who is passionate about seeking new opportunities to create impactful work.Responsibilities

Drive

day-to-day client deliverables, ensuring all Service Level Agreements (SLAs) are adhered to. Act

as the day-to-day liaison between the client and internal PMO and maker teams to ensure on-time delivery. Manage

the overall client experience, ensuring all client feedback and approvals are diligently tracked and received. Address

routine client concerns independently while proactively identifying potential issues and proposing solutions. Translate

client priorities into clear briefs by leveraging a deep understanding of the breadth of Monks products and services. Identify

potential upsell opportunities to discuss with senior roles, contributing to the core commercial function of developing business. Support

renewals and contribute actively to client retention strategies. Prepare

and present routine performance reports to clients, fulfilling reporting requirements for senior account leadership. Facilitate

client onboarding and provide guidance on maximizing service value for routine projects. Gather

feedback and insights to help improve services and inform product or strategy decisions. About You

Deep understanding of technology , staying current with AI trends and advancements. Solid Project Management&Delivery : Competent experience in client project management, with a track record of driving day-to-day deliverables and managing SLAs. Client Communication&Tracking : Strong ability to ensure all client feedback is tracked and approvals are received, serving as a reliable liaison for internal teams. Monks Product Knowledge : Solid knowledge (or the ability to rapidly acquire it) of the breadth of Monks products and services to effectively advise clients.Problem Solving : Ability to address routine client concerns independently and proactively propose solutions to potential issues. Commercial Awareness : Capability to identify potential upsell opportunities and support retention strategies. Not a must, but a plus

Experience supporting senior client leadership roles in team management efforts. Experience contributing to discussions that inform product or strategy decisions based on client ambitions. At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

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