Unified Commerce Business Analyst, Hilversum

What you'll do:

Analyse and map end‑to‑end omni&retail processes, identifying gaps and dependencies.

Translate business needs into clear requirements, user stories, workflows, and documentation.

Partner with Product Owners across channels (POS, OMS, Webshop/App, CRM&Loyalty) and the business.

Collaborate with SAP and Integration teams to understand system behaviour, data flows, and impacts.

Support testing, validate solutions, and help drive release readiness.

Facilitate workshops, structure complex topics, and bring clarity to ambiguous problem spaces.

Support processes, including:

Performing integration impact assessments as part of the business case.

Checking for duplication with existing applications or unused modules/features.

Ensure operability and confirm ownership within Business Technology for mission‑critical systems.

Coordinate required involvement from the Enterprise Architect at defined checkpoints.

Support Security (GISO) and Privacy requirements prior to contracting or onboarding decisions.

Ensure platform compatibility and flag exceptions for approval.

What you bring:

Retail / omnichannel background with strong understanding of store&digital workflows.

Self‑driven, independent working style; you learn fast, structure ambiguity, and move work forward.

Strong problem‑solving skills and comfort with complex, interconnected systems.

Experience with commerce platforms and preferably SAP and integrations (APIs/middleware/event flows).

Hands‑on with JIRA, requirement refinement, and testing workflows.

Able to flex across channels as priorities shift.

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