Technical Success Manager - Dutch Speaking vacancy, Hilversum

Are you technically skilled, customer-oriented, and energized by helping customers get the most out of a platform? Do you enjoy guiding implementations, solving technical issues, and successfully bringing customers live? Then we are looking for you!

Who are we? We are Blue Billywig, an international software company with Dutch roots and now almost 20 years the specialist in online video solutions. From our offices in Hilversum and Stockholm, we help organizations worldwide strengthen their video strategy, with both editorial and commercial solutions.

Our all-in-one video platform offers everything from video management, OTT, live streaming, and advanced advertising solutions. Large sports clubs, media companies, brands, and government organizations rely on our platform daily to strengthen their video strategy. Great names like Ahold Delhaize, Ajax, KLM, and all regional broadcasters have been our customers for a long time.

We have grown rapidly in recent years, but our ambitions go further. That is why we are looking for you as a Technical Success Manager to guide our customers toward successful implementation and optimal use of our platform.

What will you do? As a Technical Success Manager, you are the technical point of contact for customers during onboarding, implementation, and the daily use of our platform. You guide customers through technical integrations, configurations, and optimizations, ensuring they go live quickly and successfully.

You interact frequently with customers, Customer Success, Sales, Product, and Development, and you are a vital link between technology and business.

Your responsibilities:

Guiding new customers during onboarding and implementation

Supporting technical integrations such as APIs, OTT solutions, Player implementation, CMS links, and advertisement setup

Training and advising customers on best practices and use cases

Handling technical customer questions and escalations

Translating technical customer questions into concrete solutions

Liaising with Product Owners and developers on technical issues

Advising on the design and configuration of our platform

Identifying optimization and improvement opportunities for customers

Contributing to customer satisfaction, adoption, and retention

Who are you?

You have 2-5 years of experience in a technical customer-focused role such as Technical Account Management, Implementation Management, Customer Success, or Solutions Consulting

You have an affinity for software, APIs, and technical implementations

You are a strong communicator and enjoy advising and guiding customers

You work in a structured and project-based manner

You can make technical information understandable for non-technical stakeholders

You are fluent in Dutch (native language) and English, both verbally and in writing

Affinity with video, streaming, or ad/media-tech is a plus

What do we offer?

An informal and inclusive work environment with a lot of room for your own ideas

A strong international team with whom you celebrate successes together

A competitive salary and good pension scheme

Hybrid work: flexible at home or in the office

Enjoyable team activities, from drinks to sports events and our annual ski trip

A good lunch (prepared with love by John, our regular caterer)

A MacBook and everything you need to do your job well

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