Desktop Support Engineer, Hilversum

12 month initial fixed term contract Responsibilities

Handle incidents, service requests and near‑desk support. Provide services to end users, including:

End‑user devices such as workstations, desktop PCs, laptops, tablet PCs (Windows and Mac). Collaboration and communication services and devices, including smart phones, desktop phones, mobility devices, video‑conferencing systems and other end‑user computing hardware and associated system software.Network‑attached devices such as printers, scanners, copiers and multifunction devices. Locally‑attached devices such as personal printers and projectors. Daily health checks of end‑user devices and network‑attached devices as required. Meeting room AV and network support.

Provide effective deskside support services in accordance with the appropriate performance standards. Responsible for asset audits and asset inventory. About you

You will have a minimum 1–3 years of experience in desktop support. Experience and Qualifications

Business‑level English language skills. Good knowledge of ticketing and monitoring tools (e.g. ServiceNow). VIP level support experience. Windows 7‑10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti‑virus solutions.MacOS support. Mobile device management including iOS and Android devices, enterprise encryption solutions. New user account set‑up and management via Active Directory. Network troubleshooting skills. Asset management experience, new laptop allocation, standby and off‑boarding. Proven analytical, troubleshooting and problem‑solving skills.The ability to multi‑task, effectively determine priorities and meet SLAs. Excellent communication, rapport‑building and internal customer service skills. Background verification will be required in accordance with local country legislation. We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability orgender identity.

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