Sales Services&Marketing IT Business Analyst, Hoofddorp

Sales Services&Marketing IT Business Analyst

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Sales Services&Marketing IT Business Analyst

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OMRON Management Center Europe Overview

As BPI Sales Services&Marketing Business Analyst, you will be responsible for: Strategic Business Partnership:

Serve as the strategic liaison between commercial business units (Sales, Services, Marketing, Customer Service) and IT to ensure technology roadmaps align with business goals. Proactively identify and champion opportunities for process automation and efficiency gains within our commercial operations.

Solution Delivery&Project Execution:

Translate complex business needs into clear, well-documented functional requirements, user stories, and process flows. Act as a key functional expert on projects, supporting all phases from initial analysis and design through to testing, training, and deployment. Collaborate closely with business stakeholders, IT development teams and external vendors to design and implement robust, scalable solutions.Lead and deliver small-to-medium scale system enhancements and IT initiatives from requirements through to implementation. Provide expert functional support for core commercial applications (e.g. Salesforce CRM/CPQ) and their integrations, acting as the second level of support for complex issues.Provide hands-on administration of business systems, including managing configurations, regular maintenance, and developing solutions using low-code/no-code platforms. Investigate and perform root cause analysis of incidents, moving beyond quick fixes to recommend permanent solutions and systemic improvements.Follow change management best practices to ensure smooth adoption of new systems and processes by end-users.

Application Support&System Enhancement:

Department-wide responsibilities and system enhancements as described above with emphasis on core applications and integrations.

Qualifications&Experience

A minimum of 5 years of experience in an IT Business Analyst or a similar functional role, with proven experience in a digital transformation environment. At least 3 years of hands-on functional experience with Business Applications supporting Sales Services. Demonstrated expertise and knowledge in Sales, Marketing, and Customer Service processes and best practices.Experience with customer-facing systems is a plus. Experience with emerging technologies, including Generative AI, is highly desirable. Technical&Methodological Skills: Solid experience in process design, mapping, and change management. Functional knowledge of application integrations and data flows; familiarity with orchestration and cross-application/platform integrations. Proficiency with data query tools (e.g., SQL) and experience with BI software and data reporting.Knowledge of ITIL principles (Incident, Problem, Change Management) and project management methodologies. High proficiency in the Microsoft Office 365 suite. An analytical thinker with strong problem-solving and learning ability. A proactive leader who takes ownership and drives initiatives forward.Exceptional communication skills to engage stakeholders at all levels in a multicultural, international environment. A natural collaborator who thrives in a team and builds partnerships between business and technical teams. Bachelor’s or Master’s degree in a relevant field (e.g., Business Information Systems, Computer Science).Full professional proficiency in English (verbal and written). Must have a valid EU working permit. What we offer

A diverse, international, and inclusive workplace where everyone can thrive. Opportunities to learn, analyse, improve, and innovate processes in a global context. Being part of a global IT and business reformation team. Hybrid working environment with flexibility to balance office and home. Training and courses for personal and professional development.A competitive compensation and benefits package including: a good salary according to experience, 29 days of annual paid leave (full-time), a company laptop and mobile phone, commuting allowance or public transport reimbursement, work-from-home allowance and equipment, option to work from abroad up to 20 days per year, modern pension scheme, and company health insurance/fitness programs.This role requires working from OMRON Headquarters in Hoofddorp, Netherlands. Applicants must have the right to work in the Netherlands. Interested?

We look forward to receiving your motivation letter and your CV. Please click on apply! Location and status

Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Automation Machinery Manufacturing This description is cleaned for clarity and quality. Referrals may increase your chance of interviewing.

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