Customer Care B2b, Hoofddorp

L'Oréal has been a world leader in the cosmetics business for more than 100 years and has grown into one of the largest FMCG companies in the world. With international brands such as L'Oréal Paris, Garnier, Kérastase , Redken, Lancôme, Yves Saint Laurent, La Roche-Posay and Vichy, we offer relevantproducts for every consumer. The brand-new and highly sustainable office in Hoofddorp forms the Benelux headquarter .

Your main responsibilities

Monitor and manage the Order-to delivery flow with the aim to provide a fast and efficient execution

Provide continuity and excellent service to Customers

Report to BNL Customer Care Manager B2b

Your Mission

Proactively ensure order processing and follow-up until the delivery

Carry out the treatment of claims and disputes, manage returns and rebates

Grant an excellent customer experience, maintaining a smooth verbal and written communication, even under pressure

Ensure prompt resolution of your individual backlog tickets/cases.

Facilitate workload balance management by supporting case portfolio handover with other team members (task force approach)

Collaborate closely with the customer, Invoice to cash teams and key business internal and external stakeholders involved in the process (sales, logistics)

KPIs

Untouched orders

Time to manage a claim / a case

Service level agreement for ticket/case resolution

Ensure excellence in order to delivery performance

Minimize backlog, with timely treatment&resolution

Qualifications

English (mandatory), Dutch (mandatory), and French (optional).

2-5 years of relevant experience

Delivery excellence

IT Tools utilization (CRM and/or ERP systems)

Problem Solving: proactive communication

Problem Solving: Solution Oriented mindset

Stakeholders management: Conflict management

What do we offer When you start at L'Oréal, you get a great deal of responsibility from day one. To develop, we offer an introduction program and an individual training program. Training can be local or at the global headquarters in Paris. An enriching experience where you will meet international peers.

And furthermore, you will find with us

An inspiring work environment with ambitious colleagues, where working Agile is applied

A healthy career perspective with interesting development opportunities;

A competitive salary which is adjusted on an annual basis in case of good performance;

Good secondary employment conditions, such as a 13th month, profit sharing, discount on medical expenses and a favorable pension scheme;

Nice extras such as various L’Oréal sporting activities and events

Diversity L’Oréal would like their personnel to represent the diversity of the Benelux society. We welcome everyone regardless of origin, gender, age, sexual orientation, philosophical or political conviction, disability, etc.

“A diversified workforce in every function and on all levels strengthens our creativity and our understanding of consumers and it enables us to develop and market products that are relevant”

Application Are you ready for this challenge and do you meet the conditions? Then apply quickly!

Do you want to know what it's like to work for L'Oréal Benelux?

You can apply to up to three jobs within a rolling 30-day window.

You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams.

Please visit "Your Application Space" to see the jobs you have already applied to.

Please don’t create another account with a different email. If you do so, your account might be merged and your application record will be deleted.

#J-18808-Ljbffr