Front Office Employee, Hoofddorp

Job Description We are looking for a positive, proactive, and enthusiastic Front Office Employee to join our reception team. As a Front Office Agent, you are the first point of contact for our guests, ensuring a friendly and efficient check‑in and check‑out. You welcome guests, verify reservations, create room keys, and process payments. You also assist guests with specific requests or questions, both in person and over the phone. Additionally, you play an important role in informing guests about the ALL – Accor Live Limitless loyalty program and encouraging every guest to sign up. You turn any issue into a positive experience.

Qualifications

You enjoy positively surprising guests and making them feel welcome

MBO (secondary vocational education) level of thinking and working

Experience in a similar role is a plus

Flexible and willing to work rotating shifts

True team player but also able to work independently

Strong sense of responsibility and good sense of humor

Fluent in both Dutch and English

Experience with Opera is a big advantage

Benefits

Salary according to the Dutch hospitality collective labor agreement (CAO) (scale V)

Attractive bonus scheme up to 7.5% of annual salary based on targets

Complimentary overnight stay for you and a +1 to experience the hotel through the eyes of a guest

After probation, you’ll receive an ALLHeartists card for discounted hotel stays, car rental, and more

Travel allowance according to the Novotel travel policy (starting from 5 km distance)

Personal development support for growth and learning

Free use of our fitness facilities

FiscFree employee benefits

24/7 access to mental health and well‑being support through Open Up

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