Customer Support Specialist, Houten

Overview

Midtronics, a leading manufacturer of advanced battery testing and charging systems, is looking for a driven professional to join our team. We develop cutting-edge solutions for 12V, 24V, and high-voltage EV batteries, playing a key role in the fast-evolving world of electrification and autonomous vehicles. At Midtronics, you’ll have the opportunity to make a direct impact in an industry focused on reducing CO2 emissions and improving vehicle safety.Job Summary

The Customer Support Specialist is accountable for the accurate and timely processing of documents and transactions, ensuring superior service and customer satisfaction. This role requires close collaboration with account managers, attention to detail, and a proactive approach to resolving customer issues.Key Responsibilities

Communicate with customers via telephone, email, or in person to provide information about products and services. Handle order entry, order confirmation, and invoicing for customers. Prepare and manage all required shipping documents. Resolve customer service or billing complaints, including exchanges, refunds, and invoice adjustments.Contact customers to respond to inquiries and provide updates on claim investigations or planned adjustments. Recommend improvements in products, packaging, shipping, service, or billing procedures to prevent future issues. Collaborate closely with account managers regarding sales and bookings. Maintain accurate customer information in the Midtronics business system.Ensure correct selling prices and discounts in the Midtronics business system. Update Midtronics price lists for external circulation to customers. Prepare weekly and monthly reports on sales, bookings, and backlog. Preferred Qualifications&Skills

HBO+ education or equivalent. 3–5 years of experience in a customer / internal commercial role. Strong communication skills in Dutch and English (verbal and written). Additional languages (German, French) are a plus. Strong planning and organizational skills – you maintain an overview, even when things get busy.Team player with a collaborative and positive approach. Proactive, flexible, and professional with strong interpersonal skills. Commercially driven and customer-focused. Energetic, reliable, resilient, and confident personality. We offer

Commuting allowance home/work. Bonus on company and personal targets. 25 holiday days in case of FT employment. All year-round travel insurance including family members. Participation in the pension fund (Zwitserleven) with minimal own contribution. Comprehensive package of insurance like stop loss insurance in case of illness, WGA gap insurance, WIA excess insurance.Possibility to work from home if projects allow this. Lots of company and team activities and events!

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