Salesforce Business Analyst, Velsen

Urgently searching for a Salesforce Business Analyst or PO!

Interim Salesforce Business Analyst Contract | 3 months (extension possible) | Start ASAP For a confidential client, we are looking for an experienced Interim Salesforce Business Analyst for a critical interim assignment while a permanent hire process is underway. This role has a strong focus on Salesforce Service Cloud, specifically supporting customer service case management (CS Case Management) and customer master data processes. You will work closely with business and technology stakeholders to bring structure, pace, and clarity to ongoing initiatives.

Responsibilities

Drive business analysis activities across Salesforce Service Cloud initiatives

Gather, analyse, and translate business requirements into clear user stories and functional requirements

Support and optimise customer service case management workflows

Work on customer master data processes and related business requirements

Manage backlog priorities and support Agile delivery teams

Facilitate sprint planning and Agile/Scrum ceremonies

Align stakeholders across business and technical teams to ensure smooth delivery

Requirements

Proven experience as a Salesforce Business Analyst, Product Owner, or similar

Strong experience with Salesforce Service Cloud

Hands‑on experience with customer service / CS case management processes

Experience with customer master data / CRM data domains

Strong Agile / Scrum delivery experience

Excellent stakeholder management and communication skills

Available to start ASAP

Engagement Details

Initial contract: 3 months

Extension possible

Interim / freelance / contract assignment

Closing date: 17 June 2026

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