Field Service Engineer Automation, Eygelshoven

Founded in 1972, Ranpak’s goal was to create the first environmentally responsible system to protect products during shipment. Ranpak’s mission is to deliver sustainable packaging solutions that help improve supply chain performance and costs, reduce environmental impact, and support a variety of growing business needs globally. With this we deliver an important contribution to reduce the global plastic crisis.

The development and improvement of materials, systems and total solution concepts have earned Ranpak a reputation as an innovative leader in e-commerce and industrial supply chain solutions. Besides Protective Paper Solutions Ranpak invests heavily in its Automation division.

Purpose Install, commission, maintain and/or repair Ranpak Automation equipment according to the given service work order and in line with the applicable service levels while maximizing machine uptime and customer’s satisfaction.

Scope The job is within the After Market Sales&Service EMEA department of Ranpak Automation, a division of Ranpak BV. The assignment is to install, commission, maintain and repair Ranpak Automation equipment.

Reporting The Field Service Engineer reports to the Field Service Supervisor.

Responsibilities

Fully accountable for completing the work according to the service work order

Responsible for executing the work safely at all times

Accountable for keeping own technical knowledge and skills up-to-date

Responsible for letting the customer sign off the service work order

Responsible for writing complete, detailed and meaningful field service reports

Accountable for handing in the field service reports in time (usually the last day of work on site)

Inform the customer and the Field Service Supervisor about the progress of the job

Responsible for aligning with the Field Service Supervisor before taking next/different steps

Maintain a professional relationship with the customer

Be representative and appear in proper and cleaned Ranpak outfit

Responsible for keeping the tools and other equipment (e.g. service van) in a good condition

Responsible for a clean and tidy machine/working place when leaving the customer’s location

Actively contribute to a professional and profitable service organization

Main tasks

Follow safety instructions, field service alerts and quality alerts

Installing new machines and machine upgrades

Troubleshoot customer machine problems on site or remotely

Perform repairs (corrective maintenance) on machines on site

Perform preventative maintenance on machines

Support the organization to do SAT, go-live and other testing or commissioning tasks

Train customer and third party operators and technicians

Assist customers in moving and reinstalling their machines

Share insights and information with the Field Service Supervisor and the team

Provide recommendations to improve the serviceability of the machines

Use of authorized service parts and return of unused parts

Submit signed service work orders, visit reports and other required documentation in time

Keep the tools, cars, vans, clothing and all other used equipment in a good condition

Profile

MBO level 4 in Mechatronica; or five to eight years related experience and/or training in electronica and mechanics; or equivalent combination of education and experience in engineering

Strong mechanical/electronical skills to analyze and resolve problems of complex machinery

Able to understand and work with PLCs of different vendors (e.g. Siemens, Beckhoff, etc.)

Logical and solution-oriented thinking

Ability to read blueprints, schematics and technical drawings

Good verbal and written communication skills in Dutch and English (additional languages are a pre)

Able to work independently as well as in teams

Well-organized, well-mannered, self-controlled and coachable

Above average use of computer applications like MS Office

Willingness to travel most of the time worldwide

Flexible in working times (absolute no 9-5 mentality)

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