Salesforce Administrator, Leiden

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Salesforce Administrator

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Council of International Schools Learn more about our mission, the CIS team you could be joining, and what it’s like to work at CIS. What does this role entail? As a Salesforce Administrator at CIS, you will play a critical role in supporting the organization's ability to scale and operate efficiently.We have developed a Salesforce environment tailored to support our unique business processes. We are looking for an advanced Salesforce Administrator to join our team and help us optimize our Salesforce platform to drive efficiency and enhance user experience. You will be responsible for maintaining and improving our Salesforce environment, focusing on backend configuration, issue resolution, ensuring data integrity, and supporting integrations with key tools like Fonteva, Certinia, Account Engagement, and CRM analytics. This role is ideal for someone with strong technical administrator skills.As a Salesforce Administrator, you will be based at the CIS office in Leiden, the Netherlands, and will be responsible to the Chief Operations Officer for overall results. What will you be doing? Key Responsibilities• Collaborate with IT (a Salesforce team of 3 people) and cross-functional teams to design and implement solutions that support organizational projects, enhance user experience, and improve system functionality.• Administer and maintain the Salesforce platform, monitoring system performance, maintaining permission configurations, overseeing license allocation, and managing user support tickets. • Implement process improvements, identifying opportunities for system improvements and automation within Salesforce and implementing backend configurations to enhance overall functionality, streamline operations, and drive efficiency.• Ensure data integrity and compliance through oversight of the CRM system to maintain system reliability and data integrity. • Manage and install Salesforce upgrades and releases, ensuring new features and enhancements are tested, documented, and deployed effectively while minimizing disruption to business operations and users.• Engage with technical and non-technical stakeholders including internal product owners, business representatives and other stakeholders to keep improving Salesforce for organizational needs. • Support system integrations with key tools like Fonteva, Certinia, Account Engagement, and CRM analytics.• Deliver user support and training, providing ongoing support to users, troubleshooting issues, and conducting training sessions to enhance user adoption and proficiency. • Maintain comprehensive technical documentation of system configurations, processes, and user guides to ensure knowledge transfer and continuity.Are you eligible? You are welcome to apply, regardless of your background, if you are willing to make a mid- to long-term commitment to this role and you meet the following criteria. Residency• You are already a legal resident of the Netherlands with authorization to work in the country, OR • You are funding and organizing your relocation to the Netherlands independently of CIS and your residence and work permits will be in place by the time you start your employment with CIS.Educational Qualifications• Salesforce Administrator and Platform Builder Certification is required. Professional Experience • Minimum of 5 years’ experience as a Salesforce Administrator, with experience working in multiple Salesforce environments. • Experience working as a Salesforce Consultant.• International and intercultural working experience. Technical Skills • Experience using Platform App Builder. • Strong knowledge of custom objects, validation rules, security settings, flows, experience sites, and dashboards. • Advanced understanding of data management tools like DataLoader.• Good understanding of Salesforce data model with SOQL knowledge. • Salesforce deployment strategies and release management. • Knowledge of Salesforce package implementation. • Experience with APIs and a messaging architecture. Competencies for the Role • Analytical thinking abilityto understand business needs, identify inefficiencies, and propose system solutions using Salesforce.• Problem solving skills to diagnose issues, troubleshoot errors, and implement effective resolutions. • Ability to work independently on tasks. • Strong interpersonal skills to work with stakeholders, translate technical concepts for non-technical users, and support training. • Attentionto detail in managing data integrity, system configurations, and documentation.• Project management skills to manage multiple tasks, prioritize enhancements, and coordinate system upgrades and releases. • Adaptability to work in a dynamic environment with evolving tools, integrations, and business needs. • A customer orientation and commitment to improving user experience and ensuring the CRM system meets end-user requirements.• Fluency in English, both spoken and written. Core Competencies for all CIS staff • Instilling trust:

gaining the confidence and trust of others through honesty, integrity, and authenticity; an ability to guide, manage and motivate a team using an accessible servant leadership approach.•

Valuing differences: recognizing the value that different perspectives and cultures bring to an organization.•

A global perspective:

taking a broad view when approaching issues, using a global lens; a strong service orientation, working across multiple time zones, applying interpersonal communication and collaboration skills.• Self-development orientation:

actively seeking new ways to grow and be challenged using both formal and informal development channels; a learning orientation. What can you expect from CIS? You will be engaged as a full-time employee, initially on a one-year agreement, subject to renewal.It is CIS’s intent that contracts are renewed if performance meets expectations so that colleagues stay with us for as long as possible.Your base salary will align with the qualifications and experience required for the position and will be within the range for the role grade as evaluated by an external global organizational consulting firm. More information about what additional benefits you can expect from CIS if you are selected for this role can be found in the full position announcement on our website: Post - CIS Council of International SchoolsTo allow for in-person collaboration and supervision of work, you will be based at the CIS office in Leiden, the Netherlands. However, flexible working arrangements are in place to allow for hybrid work. Commuting and work-from-home allowances are provided to contribute towards the expense of commuting between your residence in The Netherlands and the Leiden office and/or to offset utility costs when working remotely.If you are a non-EU national currently based in the Netherlands and already employed/sponsored by a Dutch employer, CIS will take on the administrative and financial sponsorship related to your and your dependents’ ongoing legal authorisation to live and work in the Netherlands for the duration of your employment with us.Ready to apply? Preferred starting date:

September 2025 Please submit your details, motivation letter, curriculum vitae (CV) and details of your Referees by completing this application form: Deadline for receipt of applications:

Sunday 6 July, 23:59 CEST What happens next?• If, after reviewing your application, we think there may be a match, you will be invited for a virtual interview with the individual who would be your immediate line-manager. • If you are shortlisted, you will be invited for a second, in-person interview with other colleagues on the team. Inaddition, we will conduct a reference check and you will be asked to complete a practical task in Salesforce as well as a short, written assignment.• Proof of national origin and Dutch residence status, if applicable, will be requested during the selection process. • CIS will collect and store your submitted documentation in Microsoft Office 365, will process the data for recruitment purposes only, and will not share it with anyone else. If you are unsuccessful, your data will be kept until the position is filled, at which time CIS will either delete your data or, at your request or with your consent, retain it for possible future roles. If you are successful, the data will be retained in your personnel file.• Safeguarding young people is central to our work and lays the foundation for everything we do. As such, we strive to create a safe organisational culture and to safeguard the young people with whom we may come into contact through our work. For more information about our safer recruitment practices, please see our safeguarding policy. If you are selected for an interview, CIS will guide you through a reference check process. CIS reserves the right to contact referees of the finalist candidates for confidential statements. CIS also reserves the right to identify additional referees from thelist of previous employers listed in the finalist candidates’ CV to obtain additional opinions, if necessary. Background screening including criminal record checks and checks of some education qualifications will be carried out for the candidate who is selected and accepts a job offer for this position. A contract signed in advance of the completion of the background screening will be contingent upon your eventual clearance as verified through receipt of the completed screening report.Have questions? We welcome them! Please email us at: Seniority level

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