Customer&Technical Support | German, Leiden

Looking for a well-established company where you can grow? Are you looking to change your career from the retail or hospitality industry to an office-based job?

Our client is a stock-listed company that provides services to the hospitality sector and we are looking for a Customer&Technical Support to join the brand new customer support department. If you enjoy working in a start-up environment within a well-established company, look no further!

Responsibilities

Resolve chemical dosing dispenser and system queries, aiming for high first-time fix rates

Support technical and field teams with accurate information to prevent on-site attendance when possible

Identify and communicate the root causes of faults

Utilize CRM/ERPs to log and resolve issues within the KPI timeframe

Stay updated on equipment and technical information for top-notch virtual support

Provide self-serve access to documents for safe system use by personnel

Requirements

Some experience in a client-facing role. Even if you don't have any experience in the office, we'd love to consider you. Experience in hospitality is particularly appreciated.

Proficiency in MS Office and CRM platforms

Initiative and adaptability

Near native fluency in English and German

Way of Working Full-time, from Mondays to Fridays, with no shifts involved. 2 days per week in the Leiden office.

What we offer

Competitive salary and benefits package

Access to top-tier resources, tools, and technology

Personal development and training opportunities

Provision of a smartphone and laptop

Structured onboarding and ongoing training

Collaborative and international business culture with a supportive team environment

Coffee Connect Areas with complimentary coffee specialties

Could this be something for you? Feel free to apply or contact us for more information at .

Please note that we will only consider candidates who already reside and are eligible to work in the Netherlands without time limitation.

The disclaimer: We never request payment from candidates, and we always contact you through our official business accounts and platforms. If someone asks you for money, it’s probably a scam. Please always make sure that the job you’re applying for is listed on our website.

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