Junior Account Manager (Inside Sales), Leiden

Eurofins BioPharma Product Testing Benelux is part of the global Eurofins network, the largest harmonized bio/pharmaceutical GMP product testing laboratory network in the world. With over 20 years of experience, we provide comprehensive analytical services to the world's leading pharmaceutical, biopharmaceutical, and medical device companies.

Our expertise spans testing drug substances, final products, intermediates, and starting materials for both small and large molecule drug products, as well as medical devices. With a focus on quality and regulatory compliance, our laboratories hold GMP and ISO 17025, 9001, and 13485 accreditations, performing analyses in accordance with the European and British Pharmacopeia (EP and BP), United States Pharmacopeia (USP), Japanese Pharmacopeia (JP), and client-specific methods.

Job Description Eurofins BioPharma Product Testing Benelux is seeking a proactive and customer-focused Junior Account Manager (Inside Sales) to strengthen our commercial team.

In this role, you will manage a diverse portfolio of existing customers, acting as the primary commercial point of contact and ensuring high-quality engagement across your accounts. The position is strongly inside sales oriented, focusing on daily customer interaction, quotation management, and structured follow-up across a broad customer base.

You play a key role in ensuring customer satisfaction, safeguarding revenue, and identifying growth opportunities, while working closely with internal stakeholders such as Operations, Project Management, and Technical Experts. You contribute to a data-driven, customer-centric sales organization, where CRM discipline, proactive communication, and account monitoring are essential.

While the role is primarily office-based, you may occasionally support events or customer engagement activities.

Manage and maintain relationships with a portfolio of existing customers, acting as the primary commercial point of contact.

Respond to client inquiries via email and phone in a timely and professional manner.

Prepare, send, and follow up on quotations, proposals, and service offerings.

Maintain regular contact with customers to ensure satisfaction and identify evolving needs.

Manage and update contracts, NDAs, and MSAs for your assigned accounts.

Maintain accurate and up-to-date records in the CRM system, including opportunities, activities, and follow-ups.

Track and manage leads and opportunities within your portfolio, ensuring timely progression.

Collaborate closely with Operations, Project Management, and Technical teams to gather input and ensure smooth execution of customer requests.

Monitor account performance, including revenue trends, activity levels, and customer behavior.

Identify upsell and cross-sell opportunities within your existing customer base.

Flag risks, delays, or changes in customer activity to the Business Development Director.

Contribute to internal reporting by providing regular updates on activities, pipeline, and account status.

Support a structured and data-driven way of working within the commercial team.

Qualifications

Bachelor’s or Master’s degree in Chemistry, Pharmaceutical Sciences, Biochemistry, Biotechnology, or a related field.

1–3 years of experience in a commercial, customer-facing, or inside sales role.

Affinity with the pharmaceutical, biotech, CRO/CDMO, or laboratory services environment is a strong advantage.

Basic understanding (or strong interest) in GMP regulations and analytical testing services.

Strong organizational skills and ability to manage multiple tasks and accounts simultaneously.

Excellent communication and interpersonal skills.

High level of accuracy and discipline in CRM and administrative processes.

Proactive, customer-focused mindset with a strong sense of ownership.

Comfortable working in a complex, multi-stakeholder environment.

Fluent in English (both verbal and written); Dutch is preferred.

Benefits

25 days of vacation with the option to purchase 7 additional days (based on a full-time contract).

Travel allowance of 23 cents net per kilometer. If traveling by public transport, expenses will be fully reimbursed via NS Business Card.

Hybrid workplace with a remote work allowance.

Participation in a pension scheme with 50% contribution by Eurofins.

Each month, you accumulate a choice budget balance of 8.95% of your gross salary. This includes holiday pay and a year-end bonus; you can have this amount paid out or use it to buy extra days off.

Tax benefit via FiscFree when purchasing various products and services via gross salary, such as a bicycle, sports contribution, fitness, mobile telephony, computers&tablets, or a weekend away.

Professional training and opportunities for training and development.

Training options via the online learning platform GoodHabitz.

Working at Eurofins BioPharma Product Testing offers flexibility and a personal touch of working in a medium-sized and dynamic company, while also benefiting from having Eurofins as a parent company. Our ambitious growth plans provide ample opportunities for our employees:

Diverse developmental opportunities within the organization.

A large client portfolio ensures a lot of diversity in your work.

Clear growth path towards Account Manager or Business Development roles.

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