Product Support Specialist - English, Lelystad

Job Profile for Product Support Specialist Responsibilities will include, but not be limited to: Coordinate PRR (Parts Return Requests) towards a production centre Arrange and support local investigation of warranty parts in close cooperation with the Product Quality Manager Contribute to the drafting and release of Technical Service BulletinsSupport the preparation and coordination of rework campaigns (planning, parts preparation, communication, and launch) Register, follow up, and analyse technical cases and warranty data in the internal product support systems, such as OCL and VDV Collect, structure, and update new machine data Coordinate yearly invoicing of diagnostic toolsSupport field investigations and contribute to reporting on machine performance Act as a backup for communication with the production centre during the absence of the Product Quality Manager Support activities in the training centre related to training and demo machines (machine traffic in/out, light assembly work, maintenance, minor repairs, rework)Maintain the workshop tools and equipment together with the training team Support the preparation of training programs and technical materials Perform structured analysis of field service reports (FSR), warranty claims, and technical data within internal systems Update maintenance cost calculation sheets (twice per year)Support reporting and structured follow-up of technical topics

Candidate Profile for Product Support Specialist Must be fluent in English, both written and spoken. Fluency in Dutch, German or French is a plus Bachelor’s Degree in Mechanical Engineering or equivalent technical background, such as MBO Level 4 with solid experience Minimum 1–3 years of experience in construction machinery or heavy equipmentProficient in Microsoft Office (Excel, PowerPoint, Word) Self-driven, structured, and proactive Passionate about technology and continuous improvement

What Our Client Offers 27 vacation days, of which 25 can be self-planned Performance Bonus Travel costs reimbursed Pension plan Training opportunities (Sales, Marketing, Technology) Brand new headquarters: modern office, training centre, workshop facilities, and good coffee