BMC Helix ITSM Consultant, Maastricht

We are seeking a skilled BMC Helix ITSM Consultant who is proficient in both Dutch and English to join our dynamic team. The ideal candidate will have a minimum of 5 years of hands‑on experience with BMC Helix ITSM, and the ability to design, develop, and maintain our IT Service Management (ITSM) solutions.

Key Responsibilities

Develop, configure, and customise BMC Helix ITSM applications.

Collaborate with cross‑functional teams to gather requirements and design solutions.

Perform regular system upgrades, patches, and maintenance.

Troubleshoot and resolve technical issues in a timely manner.

Ensure compliance with security policies and procedures.

Document processes and provide training to end‑users as needed.

Must‑have Requirements

Fluency in Dutch and English

Valid passport issued by a European Union member state

Minimum of 5 years’ experience with BMC Helix ITSM development.

Key Requirements

Strong knowledge of IT Service Management (ITSM) processes.

Must be eligible to obtain security clearance.

Excellent problem‑solving skills and attention to detail.

Strong communication and interpersonal skills.

Experience with SQL, Oracle, or other databases is a plus.

Familiarity with the ITIL framework is preferred.

Eligibility to security clearance.

What We Offer

Flexibility: Hybrid (but mostly remote) work

Opportunity to work on challenging and rewarding projects.

Professional growth and development opportunities.

A supportive and inclusive work environment.

We're Tiberone: a small (but growing), agile and global company. We're experts in IT Service Management. We take pride in delivering global work, balance living and continuous growth for our people.

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