Customer Success Manager - Netherlands, Nijmegen

Overview Want to be responsible for driving customer satisfaction and growth within a company that’s using real-time analytics, IoT, and AI to power smarter, more sustainable buildings? If you're passionate about delivering great customer experiences and driving real business outcomes, we’d love to hear from you.

Who’s it for? Our client is a global leader in smart building technology, offering innovative software solutions that help organisations get more out of their spaces. They’re on a mission to enable data-driven real estate and facility management through cutting-edge tech. With a strong focus on sustainability, efficiency, and user experience, they’re transforming how buildings are run and helping companies make better, smarter decisions about their spaces.

What’s in it for you?

Competitive salary and bonus

28 days holiday per year

Homeworking allowance

As part of the team, you’ll enjoy a flexible work environment, continuous learning opportunities, and the chance to work on high-impact projects with global reach. You’ll help shape the future of building and workplace innovation and have a real say in how things get done.

What you’ll be doing Your goal will be to make sure customers get maximum value from the platform. You’ll focus on retention, growth, and delivering real results while building strong, trust-based relationships with your accounts.

You’ll be seen as the expert - someone who knows the product inside and out, and who can guide customers toward success, every step of the way.

Your day to day might look a little like this:

Setting clear customer goals, track progress, and identify areas for improvement

Acting as a trusted advisor and subject matter expert in customer meetings

Serving as the voice of the customer to internal teams

Spotting for expansion opportunities, both upselling and cross-selling

Proactively addressing customers at risk, ensuring high customer retention rates

Providing valuable insights for product improvement

A bit about you You’re likely based within an hour of the Arnhem office. During your first 3 months, you’ll be expected to work in-office 3–5 days a week. After that, 2–3 days a week is the norm.

You have 3+ years of experience as a Customer Success Manager in a B2B SaaS environment. You’ve got a track record of keeping customers happy, growing accounts, and consistently hitting retention and expansion goals.

This role will suit you if you…

Are based within an hour of Arnhem

Are happy to work in the office 2-3 days/week

Have 3+ years of experience as a Customer Success Manager in a B2B SaaS company

Have a strong track record of customer retention, expansion, and upselling

Understand the industry and customer dynamics in this market

Are a strong problem-solver who can navigate challenges and deliver practical solutions

Are data-driven and results-focused

Can analyse customer data to uncover insights and drive measurable success

Think this could be your next role? Then we’d love to hear from you! If you’re interested in applying or would like to see the full job description for this role, please get in touch with Yazz Chamberlain on

The fine print

Reference number: 19917

Temporary or Permanent: Permanent

FMC contact for this role: Yazz Chamberlain

Location Gelderland, Netherlands

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