Dutch Customer Support Guide Athens, Greece, Rotterdam

Are you a fluent Dutch speaker looking to

take your career abroad

and work with one of the worlds leading travel and accommodation platforms? We are seeking

Customer Support Guides (CSG)

to join a large, international team in Athens.

Key Responsibilities

Support Dutch-speaking customers via phone, email, and chat

Assist with bookings, modifications, cancellations, and general platform navigation

Provide customer-focused, clear, and solution-oriented communication

Handle customer complaints and elevate complex cases when necessary

Maintain accurate documentation of customer interactions

Follow internal processes, KPIs, and quality standards

Collaborate with team members to ensure smooth customer journeys

Contribute ideas for improving the customer support process

Requirements

Fluency in Dutch

(written and spoken)

Strong

English

skills for training and internal communication

Excellent communication and problem-solving abilities

Customer-first mindset with a calm and positive attitude

Ability to adapt to new tools and fast-paced environments

Previous customer service experience is a plus but not required

Strong attention to detail and reliability

What We Offer

A chance to

relocate to Greece

and build an international career

Competitive salary + performance incentives

Relocation package: flight reimbursement and housing assistance

Full paid training tailored to the Booking platform

Multicultural work environment with a supportive team

Opportunities for internal growth (quality, training, team leader, etc.)

Modern offices in the center of Athens

Stable long-term employment

Why Athens? Enjoy warm Mediterranean weather, stunning islands, rich culture, and an affordable cost of living all while growing your professional experience in a global setting.

How to Apply Please submit your CV in English. If you're ready to start an international journey and help travelers worldwide, we look forward to hearing from you.

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