Hospitality Manager Rotterdam Coolsingel

Hospitality Manager Rotterdam Coolsingel

TrainMore Rotterdam, South Holland, Netherlands Fulltime | 40 hours Overview

You are our brand; you are the Urban Gym Group. Your most important task is to make TrainMore the best place for our members, customers and employees. You radiate energy in the club; you are always open for a chat and ensure that the atmosphere is positive and welcoming. As a Hospitality Manager, you are responsible, together with your Host team, for welcoming visitors warmly and creating a warm and friendly atmosphere to make our gym-goers comfortable. You process all guest requests via different outlets, but primarily in-person, with a focus on customer satisfaction. You support the Club Manager in daily operations, including sales, quality, service, hygiene and personnel. Most importantly, you will manage and coach the Host team on hospitality skills and lift the team through your dedication and enthusiasm.Responsibilities

Greet our visitors with a genuine smile and warm welcome Coach the Host team on hospitality Ensure that customer satisfaction remains high Support the Club Manager in daily operations Jointly responsible for handling questions and providing service to members Proactively share information about Urban Gym Group services (personal training, classes, etc.)Maintain the appearance of the club (hygiene, safety, maintenance, working conditions, etc.) Co-responsible for all personnel-related tasks Responsible for several administrative tasks Build a community within the team Make everyone feel welcome and safe inside TrainMore Qualifications

Service-oriented Born leader Care about customers Helpful and a real team player Fit, energetic, social and positive Hands-on mentality Inspiring and willing to speak up Strives to be the best version of themselves Feels at home in the gym Lives and breathes the brand Eligible to work in The Netherlands (Work and Residence Permit)We offer

Working for a company with a wonderful mission Excellent salary 26 holidays (free on your birthday) Exchange of public holidays Free and unlimited access to coaching sessions, mindful sessions, webinars and master classes with coaches and psychologists Free gym access for you and your partnerOne day per year charity work Employment details

Seniority level: Mid-Senior level Employment type: Full-time Job function: Management Industries: Wellness and Fitness Services We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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