Dutch-Speaking Customer Support, Rotterdam

Role Overview We are seeking a

Dutch-speaking Customer Support Specialist

to join our team in Athens. In this position, you will support

business partners, travel agencies, and corporate clients , assisting them with travel-related inquiries, ticketing requests, and booking management.

This role focuses primarily on

written communication (approximately 80% via email) , with additional support provided through

phone communication (around 20%) . You will work with various internal systems and tools to ensure accurate and efficient handling of requests.

Main Responsibilities

Provide professional support to partners regarding bookings, ticketing, and travel services.

Assist with

modifications, cancellations, and refund requests .

Process

ticket issuance and service bookings

through internal systems.

Support

group travel inquiries , including quotations and coordination.

Manage

loyalty program requests , such as mileage registration and upgrades.

Handle

name corrections and ticket updates

when required.

Assist with

special service requests , including medical assistance.

Investigate and resolve

complex booking scenarios , including schedule changes.

Maintain accurate documentation and follow up on pending cases.

Candidate Profile We are looking for candidates who demonstrate strong communication skills and attention to detail.

Requirements:

Fluency in

Dutch (C1 level or higher) .

Good command of

English (B2 level) .

High school diploma or higher education , with at least

6 months of customer service experience .

Strong

written communication skills

and customer-oriented mindset.

Solid

computer skills , including MS Office.

Ability to

handle multiple tasks and manage priorities effectively .

Typing speed of at least 25 words per minute with high accuracy .

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